Senior Medical Assistant - Charlotte, NC

Job Description:

About the Role: 

In the Medical Assistant role, you will provide direct services to members, perform various office and clinical duties to keep our healthcare practice running efficiently.  Our Medical Assistant will work directly with our providers to collect lab specimens, maintain patient records, support members in understanding their care plan and assist in basic examinations. In addition, with your extensive knowledge and experience in clinical support, the Senior Medical Assistant role is expected to serve as a lead, supporting the Operations Manager, train new team members and support Operations Managers in continuous improvement around operational efficiency.

It is integral to our care model that we meet people where they are, both physically and emotionally. To meet our members’ where they are, you may be required to provide care in members’ home and community, extending out in the surrounding neighborhood and community. You will be part of an interdisciplinary care team, focusing on clinical visits taking place in our clinical hub and in the community. 

This position will report to the Operations Manager and is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members.

The Senior Medical Assistant will play a vital role in providing high-quality patient care and supporting healthcare professionals in a clinical setting. This senior-level position involves a combination of clinical and administrative responsibilities, requiring advanced medical assisting skills, leadership, and the ability to coordinate and supervise medical assistant activities. The Senior Medical Assistant ensures the smooth operation of the medical office and contributes to the overall efficiency of patient care delivery.

Responsibilities

• Clinical Support:

  • Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility

  • Oversee maintenance of medical inventory and placement of orders in partnership with Operations Manager.

  • Assist healthcare providers with clinical procedures, examinations, and treatments.

  • Administer medications and vaccines under the direction of a licensed healthcare provider.

  • Perform diagnostic tests and procedures as needed.

• Outreach and patient panel management

  • Outreach / engage members to schedule provider visits for annual visits, discharge follow up, chronic disease management, addressing HEDIS gaps

• Supervision and Training:

  • Provide guidance and supervision to medical assistants, ensuring that they adhere to established protocols and standards.

  • Train new medical assistants on clinical procedures and office protocols.

• Patient Care Coordination:

  • Coordinate patient care activities, including scheduling appointments, obtaining referrals, and ensuring timely communication between patients and healthcare providers.

  • Coordinate patient referrals and engagement with Cityblock care teams as needed.

  • Serve as a point of contact for patients, addressing inquiries and providing information.

• Clinical Documentation:

  • Maintain accurate and up-to-date patient records, including entering information into electronic health record (EHR) systems.

  • Ensure proper documentation of medical procedures, treatments, and patient interactions.

  • Oversee consistency and quality of documentation of all medical assistants

• Medical Equipment Management:

  • Oversee the maintenance, calibration, and proper use of medical equipment.

  • Manage the inventory of medical supplies and medications, reordering as needed.

• Quality Assurance:

  • Complete pre- and post- visit chart prep for provider visits; ensuring all quality and patient outcome metrics are elevated for providers to address.

  • Oversee and improve quality assurance measures to ensure compliance with healthcare regulations and organizational standards for all medical assistants.

  • Participate in quality improvement initiatives to enhance patient care delivery.

• Specialized Procedures:

  • Perfor