Administrative Support Coordinator I

Under general direction the Administrative Support Coordinator I serves as a vital link between the Field Director, faculty, students, and external partners, providing comprehensive administrative support to ensure the smooth operation of field education activities. This role involves coordinating key processes, maintaining accurate records, and serving as the primary point of contact for field-related inquiries and activities within the Masters of Social Work Program.

Administrative Support Coordinators are distinguished by the administrative nature and scope of support work performed and/or ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. Administrative work is typically operational or procedural in nature relating to the program, office, or projects. Work is often of a project nature and may require specialized knowledge. Typically, incumbents are responsible for the full scope of project activities including initiation, execution, coordination, implementation, and evaluation.

Are expected to use general office equipment and a full range of office support technology and systems including: one or more word processing and spreadsheet packages; use of a mainframe computer and on-line systems to enter data and generate reports; maintenance of desktop databases; and use of electronic and voice mail. Some positions may require the use of desktop publishing packages with graphics capabilities.

• Provide academic or program office coordination.
• Track, monitor, coordinate, and/or compile department or program budgets.
• Provide administrative support to faculty, such as assisting in program development and planning.
• Respond to and/or direct student inquiries related to academic requirements.
• Research, troubleshoot, and resolve academic-related problems for students and faculty; develop class and related schedules.
• Coordinate academic-related projects such as program accreditation and grant applications.
• Interact with a variety of campus and community constituents.
• Work with students, faculty, and staff to assist them or resolve problems.
• Network to build campus relationships to expedite work and projects.
• Coordinate work and projects.
• Serve as a primary contact and/or resource to outside parties, such as vendors or governmental agencies, and/or to top-level administrators.
• Perform standard clerical and secretarial work.
• Process standard and electronic mail.
• Prepare and compose correspondence, reports, and other documents.
• Create and maintain standard and electronic records and files and recordkeeping systems.
• Arrange meetings and events.
• Make travel and other arrangements.
• Order and maintain supplies.
• Troubleshoot office technology problems and systems.
• Perform other general office support and maintenance activities.
• Maintain, gather, and analyze data and information for various purposes.
• Track, monitor, coordinate, and/or compile department activities, programs, or events, budgets, and financial data.
• Compile and prepare various reports.
• Use and maintain office support technology and systems such as word processing, desktop publishing, spreadsheets, and databases to produce results.
• Other duties as assigned.

• Bachelor’s degree in Business Administration, Public Administration, Social Work, or a related field.
• Minimum of 2 years of progressively responsible administrative support experience.
• Experience with digital platforms such as CalStateApply, KnowledgeLake, CalState S4, and WebAdmit.
• Experience in collaborating with academic or research institutions, government agencies, or non-profit organizations.
• Experience coordinating meetings, events, and special projects.
• Experience in student services or admissions, including working with confidential student records, transcripts, and academic policies.

• Experience to be fully functional in all technical aspects of work assign