Team Manager - Bellagio 1

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

 

A Team Manager for our Bellagio Boutique. The Team Manager will be responsible in  executing the business strategy by leading the team in continuous development of client engagement and connection. They will also ensure the Boutique  budgets and targets are achieved through the team. They will be a key player to drive strategic performance and store KPI’s.

 

Key Responsibilities:

Team Management:

• Build the best team through talent retention recruitment, ensuring career development and succession plans.
• Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
• Continuously focus client advisors to smoothly transition from transactions to relationship building emphasizing proactive engagement, increase distant sales engagement, Empathy (listening to clients)
• Conduct monthly touch base with team (sales and non-sales) to review performance and provide constructive, timely feedback.
• Reflect the corporate image in terms of standing and ensure that the team is aware of these standards.
• Promote a positive and professional team environment that fosters trust, integrity and excellent performance standards, product handling standards, leading by example.
• Ensure the proper onboarding and training of new hires.
• Liaise with Store Manager/Director in order to delegate tasks and responsibilities to other team members.
• Partner with Store Manager/Director and HR on all employee relations issues and concerns to ensure effective resolution.
• Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, delegating when necessary.

 

Client Centric Activities:

• Responsible for client experience in store, offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to maximize every chance to connect and convert, retain new clients and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to team
• Assist Store Manager/Director in assigning quantitative and qualitative objectives and ensuring they are achieved.
• Ensure the proper execution