Director, Program and Project Management Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. 

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. 

We’re seeking a future team member for the role of Director, Program and Project Management Manager join our Archer team. This role is located in Berwyn, PA and Pittsburgh, PA - Hybrid 

In this role, you’ll make an impact in the following ways: 

• Collaborate with onboarding and client service teams to understand client challenges and identify opportunities for enhanced solutions. 
• Lead the requirements-gathering process, working closely with clients and internal teams to create detailed and actionable solution designs. 
• Develop, manage, and maintain high-quality documentation, such as actionable and testable Statements of Work (SOWs), client-facing standard solution guides, and internal customization directories. 
• Act as the primary liaison between client-facing teams and software engineering, ensuring clarity and alignment throughout the solution delivery process. 
• Proactively identify inefficiencies in current processes and lead initiatives to improve workflows, tools, and methodologies. 
• Investigate and resolve unexpected behaviors in client-specific solutions, collaborating with software engineers to ensure timely resolutions. 
• Analyze large, complex datasets to troubleshoot issues, answer client inquiries, and identify opportunities for innovation. 
• Mentor and guide junior analysts, fostering skill development and knowledge sharing across the team. 
• Partner with project management to accurately estimate tasks, scope solutions, and set realistic delivery timelines. 
• Stay informed of industry trends and advancements to drive innovative solutions that align with client needs and market demands. 

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required
• 15+ years of experience in business systems analysis, including requirement elicitation, data analysis, and solution design. 
• Expertise in modern software tools and platforms used in investment management. 
• Strong client relationship management skills and a consultative approach to problem-solving. 
• Proven leadership experience, including mentoring, process improvement, and team collaboration. 
• Strong understanding of SQL and experience with business intelligence tools for querying and analyzing data. 
• Comprehensive knowledge of the investment management industry, including familiarity with market trends, challenges, and opportunities. 
• Exceptional communication and organizational skills, with a clear, concise writing and speaking style. 
• Demonstrated ability to lead by example, driving a culture of excellence, accountability, and continuous improvement. 

Preferred Qualifications: 

• Understanding of software development lifecycles, methodologies (e.g., Agile, Waterfall), and best practices. 
• Experience directly managing or supervising teams within a technical or analytical capacity. 
• A track record of implementing and managing process improvements to enhance team efficiency and client satisfaction. 

At BNY, our culture speaks for itself. Here’s a few of our awards:

· America’s Most Innovative Companies, Fortune, 2024

· World’s Most Admired Companies, Fortune 2024

· Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

· “Most Just Companies”, Just Capital and CNBC, 2024

· Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

· Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence