MSR/MSR II - Branch

Job DetailsJob Location: Stanton - El Paso, TX 79902Position Type: Full TimeOur Company

At Raiz FCU, we share a passion for knowledge and the pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.

Job Overview- MSR

This position reports to branch management and is responsible for handling member interaction and transactions at the branch. Provides guidance and answers questions related to credit unions and all other related services. Knowledgeable technology-driven expert who is educated about all services provided.  Attends required training and demonstrates a willingness to continue learning.  Supports cross-selling efforts and solves problems within the first interaction by providing world-class member service. Requires someone who is enthusiastic about educating members on our products and services and creating a positive member experience. You will provide guidance in resolving complex and/or escalated issues while maintaining a professional demeanor.

You will be an empowering mentor who is a:


A trusted expert
A natural communicator
A champion for our members and the community
A guide through the moments that matter the most to our members


Job Overview- MSR IIThis role reports to branch management and is responsible for handling member interaction and transactions in the branch. Provides guidance and answers questions related to credit union and all other related services. This role requires someone who is analytical, inquisitive, and enthusiastic about providing world-class service to members though our products and services, creating a positive member experience.  Subject Matter Expert (SME) knowledgeable who is educated on all services provided.  This role will use leadership and communication skills, along with providing guidance and training to team members.  Will support other team members in resolving issues while maintaining a professional demeanor.  Identifies operational issues and suggests possible improvements. Role will be a resource to Member Service Representatives needing guidance in resolving complex and/or escalated issues.  Attends required training and demonstrates a willingness to keep learning.  Will support cross-selling efforts. 

You will be an empowering mentor that is a:


A trusted expert
A natural communicator
A champion for our members and the community
A guide through the moments that matter the most to our members


Position Details: 

Non-Exempt (Hourly)

Hours: Monday through Friday, occasional Saturdays

Pay Details: MSR

$17.34-$26.01

Pay Details: MSR II$19.31-$28.96

 

 
QualificationsSkills and Experience- MSR


Education - High school degree or equivalent, college hours preferred.
A minimum of two years credit union and/or banking experience
Sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services preferred
Demonstrated leadership and interpersonal abilities
Understanding of financial industry concepts, related laws, and regulations
Must have good communication and interpersonal skills
Critical thinking and problem-solving skills
Detail-oriented, and ability to multi-task
Proficient in Microsoft Office and web-based applications


Skills and Experience- MSR II


Education - High school degree or equivalent, college hours preferred.
A minimum of three to five years credit union and/or banking experience.  Two years of sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services.
Completion of specialized Raiz certification such as FIcEP, CCUFC certification and/or equivalate experience in a similar role
Subject matter expert (SME)
Critical thinking and problem-solving skills
Demonstrated leadership and interpersonal abilities
Understanding of financial industry concepts, related laws, and regulations
Must have good communication, conflict management, and interpersonal skills
Detail-oriented, and able to multi-task
Proficient in Microsoft Office and web-based applications


Role Description and Essential Duties- MSR


Demonstrates a robust understanding of the principles and practices of effectively marketing financial products and services.
Maintains appropriate levels of confidentiality by exercising sensitivity towards the nature of issues associated with member information.
Initiate and lead conversations to identify and assess member needs.
Demonstrate the ability to give sound advice considering our members’ best interests and assist members with any questions and help them understand complex or intimidating topics.
Expe