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Implementation Team Lead
ADPUnited Statesfull_timeVerifiedPosted 29 Aug 2025
About the role
ADP is hiring an Implementation Team Lead.
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In this role, you will provide mentoring and support to new and existing associates to promote quicker, more accurate implementations, readiness and execution in all processes and procedures. Provide technical support to Implementation Executives by assisting with escalations, and other day-to-day tasks, as deemed appropriate. Develop and train associates and share performance feedback with Implementation Executives.
To thrive in this role, you must be comfortable working in a metric-driven environment as part of a structured day. You have a way with clients and the people you support, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication and teaching styles are clear and easy for associates and clients to understand and act on.
Adaptability, empathy, self-motivation, and organizational skills are must-haves in this job. You will need to balance your workload while resolving any escalations from the teams you support, focus on what's important, and stay up to date on ADP and external policy changes. In return, you can expect job satisfaction by supporting a team that saves the day for our clients. All while advancing your career at a stable, highly-respected company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun!
What you can expect on a typical day:
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- Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?
- Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
- Are you a trusted advisor who delivers on promises -- every time?
In this role, you will provide mentoring and support to new and existing associates to promote quicker, more accurate implementations, readiness and execution in all processes and procedures. Provide technical support to Implementation Executives by assisting with escalations, and other day-to-day tasks, as deemed appropriate. Develop and train associates and share performance feedback with Implementation Executives.
To thrive in this role, you must be comfortable working in a metric-driven environment as part of a structured day. You have a way with clients and the people you support, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication and teaching styles are clear and easy for associates and clients to understand and act on.
Adaptability, empathy, self-motivation, and organizational skills are must-haves in this job. You will need to balance your workload while resolving any escalations from the teams you support, focus on what's important, and stay up to date on ADP and external policy changes. In return, you can expect job satisfaction by supporting a team that saves the day for our clients. All while advancing your career at a stable, highly-respected company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun!
- Leadership Magnet. Someone your leader can trust, and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision.
- People First. You're a relationship builder who wants to help others, grow friendships, and support people.
- Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.
What you can expect on a typical day:
- Leadership and Associate Development: Assists in development of associates, including but not limited to interviewing, new hire orientation, training, mentoring, coaching, ongoing support, and performance management. Provides recommendations for associate talent development including assistance in establishing and overseeing individual development plans (IDPs). Helps facilitate and demonstrate product rollouts or system enhancements, creates specific booster training based on Team needs, and promotes ongoing product and process usage for accuracy and validation.
- Troubleshooting and Quality: Assists in managing and supporting client escalations until a positive resolution is reached. Provides first level support for technical and system issues for associates. Conducts and reviews audits to ensure quality and accuracy of work performed. Reviews required associate checklists for successful transition to service. Meets regularly and collaborates with other Team Leads to ensure consistency and standardization across the Implementation organization. Partners with ITLs for continuous awareness on upcoming solutions/releases impacting the Team. Participates in and supports product pilots in partnership with other functional areas.
- Feedback: Provides Implementation Executives with feedback on associate progression, account accuracy, and Team cohesion. Provides Implementation Technical Leads with feedback on process opportunities and changes.
- Minimum of three years of experience
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability,
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