Customer Service Specialist

<p><em><span>Make your next move matter</span></em></p> <p> </p> <p><span>At Mölnlycke, we believe that real impact starts with people.</span></p> <p><span>People who are bold enough to challenge the status quo.</span></p> <p><span>People who care deeply for their work, their colleagues, and the world around them.</span></p> <p><span>People who know exactly why they do what they do.</span></p> <p> </p> <p><span>As a global medical solutions company, we design and deliver innovative products and services across wound care, operating room solutions, gloves, and antiseptics. Our mission is to advance performance in healthcare by supporting professionals, improving outcomes, and making a difference where it matters most.</span></p> <p><span>Mölnlycke is now looking for a <strong>Customer Service Specialist</strong> to join our Nordic team, with this position based in Helsinki. In this role, you will initially focus on supporting customers from order to invoice across the Finnish market and will, over time, also take on responsibilities for the Swedish market. As such, <strong>fluency in both Finnish and Swedish</strong> is essential to ensure high-quality service across our Nordic customer base.</span></p> <p> </p> <p><strong><span>Why This Role Matters</span></strong></p> <p><span>This isn’t just a job, it’s a chance to be part of something bigger.</span></p> <p><span>You’ll join a global team with a shared mission: to advance performance in healthcare.</span></p> <p><span>As a key point of contact for our customers, your mission is to ensure a seamless and positive experience throughout the entire customer journey. Here’s how your contributions will shape meaningful outcomes:</span></p> <ul type="disc"> <li><span>Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post sales</span></li> <li><span>Take ownership of the Order to Invoice processes to ensure the best customer experience, compliance and sustainability</span></li> <li><span>Engage proactively with local sales and support functions as well as other internal/external organisations in order to secure that appropriate support is given to achieve customer satisfaction</span></li> <li><span>Be the first and main contact person for all customer interactions (phone calls, e-mails…) ensuring professional and seamless communication</span></li> <li><span>Handle customer demand: receive and process orders, inquiries according to Mölnlycke quality system procedures and guidelines. </span></li> <li><span>Track and trace customers deliveries from order registration to delivery</span></li> <li><span>Manage service deviations: receive and process delivery and invoicing complaints. Convert<s> </s></span></li> <li><span>Follow logistic issues and supply coordination</span></li> </ul> <p> </p> <p><strong><span>What you’ll get</span></strong></p> <p><span>Be part of a culture built on trust, care, and shared ownership.</span></p> <p> </p> <p><strong><span>Your growth and development</span></strong></p> <p><span>You’ll gain experience that matters, in a company that’s clear on its mission and bold in its ambitions.</span></p> <p> </p> <p><strong><span>Flexibility, wellbeing and benefits that reflect our commitment to you.</span></strong></p> <ul type="disc"> <li><span>Hybrid working options</span></li> <li><span>Permanent employment</span></li> <li><span>Bonus system</span></li> <li><span>Wellbeing initiatives</span></li> </ul> <p> </p> <p><strong><span>What you bring</span></strong></p> <p><span>We’re looking for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering excellent customer service. To succeed in this role, you’ll ideally have:</span></p> <ul type="disc"> <li><span>A bachelor’s degree and/or solid experience in customer <span>service (minimum 3-5 years), </span>ideally within an international commercial setting</span></li> <li><span>Proven ability to manage customer interactions via phone and email in a high-volume environment</span></li> <li><span>A deep understanding of the order-to-invoice process</span></li> <li><span>A strong drive for problem solving and first-time-right approach to ensure seamless customer experience in the OTC process.</span></li> <li><span>Confidence using digital tools and systems</span></li> <li><span>Familiarity with Microsoft Office and ERP systems such as SAP (a plus, but not a must)</span></li> <li><span>A self-driven mindset with a strong focus on delivering results</span></li> <li><span>Fluency in </span><span>Finnish, Swedish, and English</span></li> </ul> <p> </p> <p><strong><span>Our approach to Diversity &amp; Inclusion</span></strong></p> <p><span>We’re building a workplace where everyone feels seen, heard, and valued. We believe that a diverse mix of people (from different cultures, ages, geographies, and genders) makes us stronger. It brings fresh perspectives, drives better decisions, and helps us del