Senior Manager, Marketing Technology

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

We are seeking a deeply experienced and highly technical Senior Manager of Marketing Technology to lead the design, development, and strategic optimization of Shake Shack’s customer engagement and data ecosystems. This hybrid role requires a unique blend of expert-level engineering skills and highlevel MarTech strategy.

The ideal candidate will be a primary hands-on contributor responsible for system integrations and data pipeline management while also supporting the long-term vision for personalized guest experiences, with a specific, prominent focus on the implementation and ongoing support of our Loyalty Platform. This role is critical to Shake Shack’s ability to scale personalized guest engagement, loyalty, and offers with confidence and speed.

The Senior Manager, Marketing Technology ensures that our MarTech ecosystem is reliable, measurable, and execution-ready, enabling Marketing, Product, Data Services and Analytics teams to deliver high-impact experiences without data gaps or operational risk. Reporting to the Director of Marketing Technology, you will be responsible for supporting and executing the overarching vision for Shake Shack’s marketing technology landscape. You will serve as a key partner in translating high-level MarTech goals into technical reality, ensuring our stack remains scalable, innovative and impactful.

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.