Senior Marketing Operations Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX

About the role

We are seeking a highly skilled and experienced Senior Marketing Operations Manager to support our North America (NAMER) marketing organization while partnering closely with global Marketing Operations to solve complex technical and architectural challenges.

In this role, you will serve as a strategic and executional partner to regional marketing teams, owning campaigns, systems, and processes end to end - from intake through launch, measurement, and optimization. You will also collaborate cross-regionally to ensure scalable, consistent architecture across our global marketing technology stack.

This is a highly hands-on role for someone who thrives at the intersection of marketing technology, project management, and operational problem-solving, and who can balance day-to-day execution with longer-term systems thinking.

What you'll do

• NAMER campaign and operational ownership with global architectural alignment
• End-to-end project ownership, including intake, prioritization, execution, and delivery
• Marketing technology architecture, troubleshooting, and optimization
• Process development to support scale, efficiency, and quality
• Cross-functional and cross-regional collaboration

Responsibilities

Strategic & Systems Architecture

• Partner with Global Marketing Operations to design, evolve, and maintain a scalable marketing technology architecture that supports NAMER initiatives while aligning with global standards
  
  
• Contribute regional insight to global architecture decisions, ensuring solutions work in real-world execution
  
  
• Develop and maintain clear documentation for architecture, processes, workflows, and best practices

Project & Intake Management

• Own marketing operations projects end to end, from intake and scoping through execution, launch, and post-launch optimization
  
  
• Manage ticket queues and workstreams, ensuring priorities are clear, timelines are met, and stakeholders are informed
  
  
• Balance reactive support with proactive project planning to avoid bottlenecks and improve throughput
  
  
• Identify gaps or inefficiencies in current workflows and design scalable processes to address them

Troubleshooting & Problem Solving

• Proactively identify, diagnose, and resolve issues across the marketing technology stack
  
  
• Serve as a technical escalation point for complex Marketo, CRM, and data issues
  
  
• Partner with IT, Engineering, and external vendors to resolve systemic issues and improve platform performance
  
  
• Apply systems thinking to prevent repeat issues through better design and governance

Campaign & Program Management

• Oversee execution of NAMER marketing campaigns across email, events, digital, social, and integrated programs
  
  
• Ensure campaigns are built to standard, launched on time, and measured accurately
  
  
• Optimize programs through testing, iteration, and continuous improvement to maximize impact and lead quality
  
  
• Ensure all qualified leads properly enter and progress through the customer journey

Stakeholder Engagement & Communication

• Serve as a primary point of contact for NAMER marketing stakeholders