Data Analyst II

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting to the Manager of Data Products, the Data Analyst II is responsible for training and assisting health plan customers in utilizing Availity’s business intelligence tools for research and/or other unique statistical or healthcare related data analysis. This position is responsible for building and maintaining strong relationships with external health plan customers through training, assistance with data reporting, troubleshooting issues reported, and ensuring the customer’s reporting needs are met.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• Close-knit, welcoming team that is highly collaborative and filled with positivity.

• Despite being remote, team meets socially every other month.

• Numerous opportunities for growth into a Data Analyst III, BI Engineer, Data Engineer, Data Scientist, and even management positions.

To be qualified for this position:

• Associate degree or the equivalent in work experience.

• Proficient knowledge of SQL language. This is required to be considered for the role.

• Business Intelligence tool experience. (Cognos, Tableau, Power BI etc). This is required to be considered for the role.

• Strong relationship management and collaboration skills.

• Excellent written and verbal communication skills.

• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues.

• Ability to establish and maintain effective working relationships.

• Ability to work under pressure.  Maintains composure and professionalism in an interrupt-driven environment.  Must be able to multi-task.

• Must be flexible and embrace change.

• Proficient with Microsoft Office software including Outlook, Word and Excel.

• Excellent problem solving, organizational, and priority management skills.

You will set yourself apart:

• Previous experience in a Business Analyst or Data Analyst role.

• Basic knowledge of the health care/payer/insurance industry.

• Experience with Cognos or any other reporting tools.

• Advanced knowledge In Excel.

• Experience with AWS QuickSight. This is highly preferred.

• Experience building Dashboards and Datasets.

You will be:

• Monitoring emails for requests and inquiries from Health Plan customers, tracking progress in JIRA.

• Facilitating recurring customer calls to provide training and updates for open items.

• Assisting with building reports and providing innovative solutions to complex requests.

• Collaborating with cross functional teams to resolve issues in a timely manner.

• Assisting with projects and enhancements as assigned to contribute to Availity’s overall business goals. Projects could include ad hoc reporting, searches and reviews, program evaluation, quality initiatives, analysis, development, etc.

• Following protocols for how to handle, process, and clean data.

• Documenting and triaging of data problems that were identified and corrected.

• Supporting the workload and priorities of the team when needed.

Availity culture and benefits: 

• Avai