SENIOR CLERK - 72002716 1

Requisition No: 877210 

Agency: Florida Commission on Human Relations

Working Title: SENIOR CLERK - 72002716 1

 Pay Plan: Career Service

Position Number: 72002716 

Salary:  $34,760.00 

Posting Closing Date: 06/11/2026 

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Florida Commission on Human Relations

Customer Service Unit

Senior Clerk

Open Competitive

Career Service

 

This is a re-advertisement. Previous applicants do not need to re-apply.

 

 

Our Organization and Mission:

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

 

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

 

The Work You Will Do:

In this role, you will serve as the Commission’s first point of contact, providing professional and courteous customer service to visitors, callers, and stakeholders. This position is essential to daily operations and requires consistent, reliable attendance.

You will manage front desk responsibilities by answering and directing incoming calls, greeting and announcing visitors, and ensuring all hand-delivered materials such as complaint forms and packages are properly logged, date-stamped, and routed. Using the Commission’s case management system, you will identify the appropriate staff or department for accurate and timely distribution.

You will also monitor and manage the Commission’s main email inbox and voicemail system, ensuring all incoming communications are reviewed, documented, and promptly directed or responded to as appropriate. In addition, you will provide administrative and operational support to staff across the agency as needed, helping to maintain efficient workflow and responsive service.

The Difference You Will Make:

As the Commission’s first point of contact, you help advance our mission by ensuring individuals seeking assistance are met with professionalism, care, and timely support. Your work in managing communications and routing complaints accurately allows cases to be handled efficiently and directed to the right staff.

Through your attention to detail and responsiveness, you support the enforcement of Florida’s civil rights laws and help ensure accessible, equitable service for all.

How You Will Grow:

The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Where You Will Work:

4075 Esplanade Way, Room 110, Tallahassee, FL 32399

This is not a remote position.

Pay:

$34,760.00

Your Specific Responsibilities:

• Answers telephone, greets, and announces visitors.
• Logs, opens, and date stamps incoming hand delivered packages, complaint charge forms, etc. received at the front desk.
• Performs searches in the Commission’s Case Management System (ActionStep) to identify the correct location for hand delivered packages, complaint charge forms, etc. to be properly distributed to appropriate personnel
• Regularly checks the Commission’s main email account to retrieve all incoming emails, complaints, and other relevant material pertaining to the Commission.  Date stamps and distributes emails to the appropriate persons/areas.