Global Transformation Lead (Customer-to-Cash)

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Primary Purpose of this Position: 

The role leads workstream Innovation and Transformation initiatives on a global scale through collaboration with internal and external resources, leveraging L6S and project management methodologies to ensure efficient and successful project implementations.  Further, the role is responsible for working closely with business stakeholders and C2C GBS Operations in the elements of process design, technology, policy, and data governance to deliver best-in-class operations.

What will you be responsible for? 

• Develop and maintain a transparent and relevant Innovation and Transformation roadmap and portfolio, working closely with the GBS Leadership, C2C GBS Operations and  business/functional capability organization (global and regional) to identify opportunities and business benefits, build out detailed implementation plans and measure business outcomes.
• Coordinate the identification, prioritization, and implementation of new platform and process capabilities in partnership with business stakeholders, captive and C2C GBS Operations.
• Act as Change and Transformation Lead for the C2C workstream through structural transformation as required 
• Develop and translate C2C transformation and continuous improvement strategy into objectives and process framework. 
• Ensure all change and improvement ideas and projects adhere to the contractual agreement as well as to internal Ball standard, process and system requirements
• Provide strategic direction while communicating the vision for the global processes, ensuring a high level of standardization and minimization of local variants throughout project execution.
• Responsible for:
  • Work together with 3rd party to ensure a successful GBS transformation 
  • Work together with C2C GBS Operations to ensure contractual terms on Continuous Improvement – value creation, cost and FTE reduction, BPA are consistently met
  • Ensure all change requests and initiatives are aligned with the contractual agreements as well as the overall C2C strategy and priorities and other ongoing projects.
  • Has a strong overview of all ongoing projects and initiatives both within Ball and delivered by C2C GBS Operations, ensuring the right priorities, resource and  budget allocation
• Responsibilities are carried out in a variety of capacities, including internal expert and also leader and influencer of change and continuous improvement.  Execution of job responsibilities requires close coordination with internal GSS teams, Ball Stakeholders and  customers/external consultants.
• Conduct campaigns to ensure end-to-end stakeholder buy-in and support during implementation and post-implementation of initiatives. Work closely with C2C GBS Operations to ensure implementation methodology and standards as stipulated in the contract.
• Work independently while managing multiple priorities in a global environment; interacting with and influencing business partners at all levels of the organization.
• Support the development of standardized/centralized SLA and KPI reporting. 
• Accountable for the accuracy and reliability of SLA and KPI reporting to both internal and external stakeholders
• Facilitate change management and training relative to new processes or platforms both within Ball and with the BPO provider.
• Establish and maintain effective work relationships within the department, the division, the group, and the company as well as with C2C GBS Operations. 
• Includes ability to handle stress and to interact with others so as to establish and maintain a positive and productive work environment and minimize personal conflicts.

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