Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Uniontown

                    

Facility

Green Health and Wellness

                     

Department

Primary Care-Cleveland Clinic Akron General

                      

Job Code

AK1356

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic Green Health and Wellness Center is a patient-friendly facility offering numerous medical and wellness services, including Primary Care, Emergency, Cardiology and Nutrition Departments. Backed by the full resources of Cleveland Clinic Akron General, our experienced teams provide the surrounding community with advanced, quality healthcare. Come be part of an organization transforming the caring field every day, here at Cleveland Clinic.

As a Patient Service Specialist in Primary Care, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions.

It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role serves as a great steppingstone to careers in customer service and other departments within Cleveland Clinic, with opportunities to further your education through classes offered in myLearning.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Investigate, triage, and resolve patient issues using the established HEART Model.

• Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

• Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

• Enter and maintain confidential and accurate patient information.

• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

• Generate staff provider reschedules and relay staff messaging.

• Perform screening and scheduling of interpreter services.

• Handle authorizations.

• Fax and scan documents.

• Collaborate with providers and clinical staff.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree 

• Knowledge of PC window applications sufficient to input and retrieve data

• Experience in customer services and conflict resolution

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.