Channel Account Manager Enablement Program Manager

Location: North Carolina Remote, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote - East Coast

Thales is hiring an Channel Account Manager Sales Enablement Manager  who's responsible for designing, executing, and continuously improving role-specific enablement programs that help Channel Account Managers (CAMs) and other extended roles (as needed) drive partner-led growth, customer adoption, and long-term value.

The ideal candidate for this role will have previous experience as Account Executive, Account Manager, Customer Success Manager or Enablement Program Manager with a strong track record of executing strategic sales enablement initiatives. This role will partner with both CAM and Channel Marketing leadership to ensure stakeholders have the requisite knowledge, skills, and process expertise they need to exceed their revenue goals. This will include optimizing new hire learning paths, architecting the ongoing enablement calendar, developing programs to drive better sales execution, facilitating training programs, assisting in product rollouts and much more.

Key Areas of Responsibility

Program Manage & Own Enablement Functional Expertise:

• Develop and manage end-to-end enablement programs, including onboarding & continuous education programs, sales documentation, and ongoing comms to ensure your programs stick

• Execute and evaluate program effectiveness to ensure alignment with business objectives

• Act as a domain expert in all things CAM so you can have a meaningful impact on strategic decision making

Communication & Stakeholder Management:

• Partner with leadership and key stakeholders across Product Marketing, Sales Ops, Partner Org, and others to execute and evaluate program effectiveness to ensure alignment with business objectives

• Align stakeholders and collaborate with the broader Global Sales Enablement (GSE) team to execute strategies and manage cross-functional initiatives

Presentation / Facilitation Skills:

• Facilitate sales skills training, including negotiation, multi-threading, business planning, objection handling, and more

• Coach CAMs on sales skills, processes, and new rollouts, ensuring effective knowledge transfer

Project Management:

• Oversee multiple enablement projects, ensuring timely execution and alignment with strategic goals.

• Thrive in fast-paced, highly ambiguous environments and get projects to completion

• Coordinate with cross-functional teams to deliver strategic initiatives.

Analytical Skills:

• Review and analyze data to inform enablement recommendations based on business gaps

• Develop key performance metrics that effectively measure the success of enablement programs

• Interpret key performance metrics to identify opportunities for impact and ensure rapid CAM ramp-up and effectiveness

Content Development:

• Create and update onboarding content for new CAMs, ensuring relevance and accessibility.

• Develop documentation and reference materials to support CAM teams in quickly finding and adopting sales content

Minimum Qualifications

• Bachelor’s Degree in Business, Marketing or equivalent work experience

• 5+ years of experience in Enablement, Program Management, and or Sales

• Able to distill complex ideas into clear, concise messaging

• Strong interpersonal skills with the ability to work effectively across teams and functions

• Comfortable operating in ambiguity and pivoting quickly as priorities evolve

• Solid understanding of the partner ecosystem and how partners support pipeline, revenue, and customer outcomes

• Ability to balance strategic planning with tactical execution

• Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed

• Strategic mindset with an ability to navigate ambiguity

• An aptitude for problem-s