Assistant Database Manager

Working Title: Assistant Database Manager

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

 

College/Division: Business Services

Department: 300117 - Card Services

 

Pay Rate: Pay Range

Specify Range or Amount: $47,000 - $53,000

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 03/07/2025

 

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

 

General Information:

Card Services is accepting applications for an Assistant Database Manager. This position will support the Database Manager with maintaining an accurate database at all times to assist in analyzing reports and providing services to the JMU community. They will also ensure accurate electronic access permissions are maintained by performing audits for all departmental users.

 

Duties and Responsibilities:

• Complete Card Services download from PeopleSoft into the CS Gold database daily
• Serve as primary point of contact for Conference Services - set up and generate all conference card requests
• Serve as primary contact for all departments needing specialty cards/early arrivals
• Process patron refunds including SV&C and meal plans
• Assist with maintaining the CS Gold database by monitoring and activating/inactivating all patron records of faculty, staff, affiliates, contractors, etc. as appropriate
• Serve as backup to the Database Manager to ensure up to date and accurate recordings, including troubleshooting issues to patron records
• Assist Database Manager with inventory, maintenance records, billing and purchasing of all point of sale and card reader equipment used with the CS Gold system
• Prepare and send weekly dining reports to Aramark
• Serve as Departmental Access Coordinator by ensuring all audit reports and access request forms are completed and accurate. Includes granting access flags to requesting departments. Must comply with university policies.
• Keep departmental policy and procedure manuals updated
• Maintain accurate and up to date departmental calendar
• Assist in updates to the website
• Primary contact for One Book updates
• Assist Customer Service office during peak times (semester start up, orientation, etc.) with sales, refunds, financial responsibilities, as well as any other needs
• Other duties as assigned

 

Qualifications:

Required Qualifications:

• Advanced level of communication skills, both oral and written
• Strong troubleshooting skills with the ability to recognize and analyze problems while solving them in a timely manner and adhering to university and federal guidelines
• Strong working knowledge of Microsoft Office products, especially Excel and the ability and willingness to learn and adapt to new hardware and software on a regular basis
• Ability to work with diverse personalities including university personnel, parents, students and vendors
• Ability to work independently and as part of a team; ability to multi-task and prioritize several time sensitive projects
• Excellent attention to detail (history of detailed record keeping)
  
  

Additional Considerations:

• Experience with PeopleSof