Senior Site Reliability Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Operate Lumen’s Network as a Service (NaaS) implementation in partnership with traditional operations teams and development counterparts. Provide technical direction and resolution of systemic issues related to Lumen’s Network as a Service (NaaS) implementation across a broad range of network topologies and applications.  Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols. Responsible for system performance, supporting/troubleshooting issues and coordinating across multiple organizations and teams.  Develop tools and utilities to automate deployment, administration, investigation, and monitoring. 

This role will require a strong understanding of software development methodologies and troubleshooting concepts, preferably. A strong understanding of networking engineering and administration concepts as well as edge compute is key to the long-term success in this role. This role will work across the network architecture, engineering, and systems development organizations and teams to ensure alignment to production readiness and operationalization guidance. 

Location

This is a work from home position within the US. 

The Main Responsibilities

• Subject Matter Expert for network automation platform applications, services, and hosting environments. Focused on core components, supports directly with expertise and escalates to responsible team but remains engaged and learns
• Collaborative development and driving of new tools, utilities, and capabilities to improve support processes and efficiency. These may include solutions for observability, alerting, production code change management, and more
• Ensures applications/services are always running effectively, including continuous monitoring and alerting, empowering operations and development to help manage the services efficiently
• Lean in on automation of deployment pipelines (CI/CD), infrastructure provisioning, and scaling to ensure seamless performance of new deployments
• Proactive incident management - investigation and resolution of service outages and unplanned downtime; proactive minimization and prevention of incident recurrence.
• Participates in blameless retrospectives after incidents to analyze what went wrong, implement fixes, learn from the experience, and prevent future incidents through knowledge and tooling
• Documentation for KB/KT/FAQ about the environments. Self-served knowledge on tap so we can “run it together”.
• Documentation of standardized operational workflows to ensure adherence to requirements and dissemination best practices for production readiness and operationalization
• Estimate the time it will take to perform tasks and deliver or influence the work to be completed within those timeframes
• Scale solutions to meet enhanced requirements for growth, new services, or network optimization by applying approved technologies and architectures for enhancements or additions

What We Look For in a Candidate

• Bachelor’s or master’s degree or equivalent experience 
• 5+ years of related experience in software development, systems engineering, and/or networking
• Strong listening and communication skills
• Network skills are PREFERRED: 
• Network technologies including Internet, Ethernet, IPVPN, Edge Compute, and Optical transport
• Layer 2 knowledge of ethernet switching equipment and switching