Guest Services Agent (Santa Fe)

Description

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Guest Services Agent to join our diverse and inclusive team.

Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests.

What sets us apart? 

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. 

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

POSITION DESCRIPTION

Ojo Santa Fe Resort & Spa in Santa Fe, NM is looking for positive, professional, and energetic Guest Services Agents to join it's front desk team!

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. 

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

RESPONSIBILITIES:

1. Handles daily front desk operations, ensuring the highest standards of service.
2. Welcomes incoming guests to the resort.
3. Registers guests in an efficient and friendly manner, with a smile.
4. Is prompt and courteous, paying great attention to detail.
5. Resolves guest issues in an empowered manner.
6. Maintains a calm, positive presence when confronted with difficult situations.
7. Communicates with other departments to resolve guest issues.
8. Uses various communication tools: guest texting app, radio, telephone.
9. Answers incoming phone calls in a prompt and friendly manner.
10. Uses systems at the front desk to process all data: V1, Agilysys.
11. Follows all operational policies (SOPs), including safety and security protocols.
12. Handles cash in accordance with all applicable procedures.
13. Supports other team members and departments as needed.
14. Maintains complete knowledge of all resort features and services.
15. Maintains a consistent presence at the front desk.
16. Checks guests out in a friendly and courteous manner, with a smile.
17. Welcomes guests back.

This summary of job functions is not meant to be all-inclusive. The employee may be asked to perform other reasonable duties as assigned by their supervisor or manager.

Requirements

QUALIFICATIONS/REQUIREMENTS: 

1. Experience in a hospitality setting preferred.
2. High school diploma (or equivalent); hospitality degree or certificate a plus.
3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus.
4. Reliability, punctuality and professional communication skills are critical.
5. Ability to work under pressure with a high level of patience and customer service.
6. Accurate cash handling skills required.
7. CPR and first aid certification a plus; willing to be trained in same.
8. Ability to work evenings, weekends, weekdays, and holidays required.
9. Ability to