Product Specialist

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

Go Vocal (formerly CitizenLab), a global social impact scale-up with its HQ in Brussels, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 500+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

Go Vocal is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Product Specialist at Go Vocal

As our Product Specialist, your main goal is to work closely with our Product and Customer Success Team to help our clients get the best out of their engagement platform.

Your main responsibilities will include:

• Product adoption: You help us understand how our clients use our product and implement communications and marketing campaigns to drive adoption. (30% of your time)
• Client support: You interact closely with our clients by answering and investigating technical questions through web chat, emails and phone. (50% of your time)
• Product operations: you help our Product & Support team work more efficiently, as you identify and implement opportunities for automation and workflow improvements. (20% of your time)
• Product enablement: You take ownership of our product support materials and identify opportunities to craft content, such as training videos, support articles, and documentation. - (10% of your time)

Requirements

What do we expect from you?

You thrive in a small, agile team with a strong bias for action. You are curious, open-minded, passionate about digital democracy, and ready to tackle technical challenges. You learn quickly and align with the following profile:

• Currently pursuing or have completed a degree in Public Policy or Political Sciences, Business or Economics, or have equivalent education.
  
• Enthusiastic about product development and digital innovation with strong communication, team spirit, and a sense of responsibility.
  
• Tech-savvy and comfortable with digital tools.
  
• Experience in data analysis, statistical software and data visualization tools preferred ****
  
• Experience in rolling out product adoption strategies (from analysis to communication and enablement) is a great asset, but not mandatory.
  
• Comfortable interacting with clients on product-related matters.
  
• Able to work proactively and independently in a fast-paced environment.
  
• A team player thriving in a collaborative setup with an autonomous work style.
  
• Strong skills in project management and communication.
  
• Very fluent in English; one additional languages (Dutch, Spanish, French, etc.) as a great advantage
• Based in the US (East Coast) or Europe, yet able to work on an (early) Eastern Time 8am-5pm schedule, to support our North American clients.

What are our additional Nice-to-Haves?

• You have industry knowledge or prior experience in public governance, citizen engagement, or related fields.
• You have a Degree or Advanced Degree in Marketing, Business, Statistics, Communications, or a related field.
• You are multilingual, and fluent in additional languages besides English. Preferably German and French.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

• Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
• Become a key factor in our rapid transition from a startup to a scaleup