Recall Program Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

In this position... 

The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA), coordinating the development of FSA service procedures and tools, monitoring the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns. 

What you'll do...

• Coordinate and participate in FSA planning, development, and launch meetings. 
• Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs. 
• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Conduct FSA service trials to ensure technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
• Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings. 
• Ensure that all affected markets are considered in FSA planning, development, and launch processes. 
• Work with warranty administration to establish appropriate FSA edit controls, as needed.
• Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
• Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed. 
• Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
• Support the SSSC to enable accurate, high-quality, timely assistance to dealers.

You'll have... 

• Bachelor's Degree required 
• 3+ years of professional work experience
• Ability to multitask and thrive in a fast-paced environment
• Eagerness to learn
• Ability to work as a team yet take action independently
• Strong communication skills, verbal and written required 
• Word, Excel, and PowerPoint proficient
• Ability to work with cross-functional teams

Even better, you may have...

• Automotive Technical Background preferred
• MMP and E_Cat experience preferred

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 5-8. 

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