Senior Customer Solutions Engineer

The Senior Customer Solutions Engineer role at Smartly is a critical position that bridges technical expertise with exceptional customer relationship management. Leveraging advanced technical skills, problem-solving abilities, and strong communication capabilities, this role is responsible for ensuring the success of complex technical implementations and maintaining high levels of customer satisfaction.

We are seeking experienced professionals adept at managing and solving complex technical challenges while fostering strong relationships with our strategic clients. You will leverage your software engineering background, organizational abilities, and customer-centric approach to drive successful project outcomes, while guiding clients through the technical aspects of Smartly products. Experience in digital marketing and measurement is a plus. Both customer-facing and development experience are necessary.

What You’ll Do as a Senior Customer Solutions Engineer at Smartly…

• Technical Expertise and Problem Solving: Act as a primary technical resource for strategic clients, providing deep insights and solutions across software systems. Address and resolve complex technical issues by working within the Smartly.io codebase, reviewing and enhancing its functionality. Implement scripts and automated solutions using tools such as Python, Node.js, SQL, or other automation frameworks common at Smartly.io to mitigate recurring problems.
• Project Management and Execution: Lead and oversee large-scale technical projects, ensuring they meet business goals and customer requirements. Develop detailed project plans, manage resources effectively, and monitor progress to ensure timely and successful delivery.
• Customer Relationship Management: Build and maintain strong relationships with strategic clients, acting as a trusted technical advisor. Understand their business goals, technical requirements, and challenges to provide tailored solutions.
• Cross-Functional Collaboration: Partner with product, engineering, and customer success teams to gather requirements, provide feedback, and ensure alignment with customer needs.
• Risk and Issue Management: Identify, assess, and mitigate risks associated with technical projects and customer implementations.
• Scalable Solution Design: Design and implement scalable technical solutions that leverage relevant technologies, including AWS when appropriate.
• Technical Transparency and Reporting: Provide clear and concise technical updates to various stakeholders, including senior leadership and clients.
• Mentorship and Team Development: Mentor junior team members, sharing technical expertise across multiple domains, and fostering a collaborative and high-performing team environment.

We're definitely looking for you with…

• Extensive Industry Experience: 5+ years in technical implementation roles such as solutions engineer, software engineer, or customer solutions engineer.
• Advanced Technical Proficiency: 3+ years of experience in software engineering, with skills in multiple programming languages and frameworks. Familiarity with AWS, Lambda (Node.js and Python), and databases is a plus. AWS certifications are valued.
• Project Management Excellence: Proven ability to create and manage complex technical project plans.
• Customer Relationship Skills: Demonstrated ability to build and maintain strong customer relationships.
• Exceptional Communication Skills: Effective at conveying technical information to diverse audiences.
• Analytical and Innovative Mindset: Deep curiosity and focus on continuous improvement.
• Leadership and Mentorship: Experience mentoring and developing junior team members.
• Willingness to Travel: Ability and willingness to travel for meetings, conferences, and industry events.
• Hybrid flexibility: You’ll be working on-site in our office at least 3 days per week

What We Offer You…

• Inclusive Culture: Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, and we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded