Sr Analyst, Production & Technical Services (Hybrid)

Date Posted:

2024-07-19

Country:

United States of America

Location:

HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

Position Role Type:

Hybrid

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The ARINCDirect Technical Support team is seeking an Avionics Support/Aviation Network Specialist to support the CAS Flight Support and Cabin Connectivity business units in a 24/7 rotational team. 

 What YOU will do:

• The ARINCDirect Technical Support Specialist will display high integrity and flexibility to support a 24/7 rotational schedule which will include weekends and overnight shift work. 
• The ARINCDirect Technical Support Specialist will be responsible for providing avionics, aircraft, and systems troubleshooting support to both existing and prospective customers. 
• The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added customers. The candidate must be able to articulate technical material to both technical and non-technical individuals. The candidate will work closely with system and software engineering on product enhancements, new product testing, and R&D. 
• Provide remote technical guidance for CAS aircraft connectivity products and services, including flight planning, weather, flight deck and cabin SATCOM communications systems. Support for avionics systems includes VHF datalink, Inmarsat, and Iridium data, voice, and internet services. 
•  Provide avionics configuration support, troubleshooting support, and comprehensive applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments. 
• Gather regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other CAS staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancements. 
• Provide assistance as a service implementation coordinator. Provision, configure, test, troubleshoot and train new services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, Inmarsat including Classic Data and Voice communication, Swift Broadband, and Jet ConneX. 
• May be required to visit customer or OEM onsite. 
• Other duties to be assigned as needed to support business

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

Skills we value:

• Prior aircraft avionics experience
• Computer/IT Networking experience

What We Offer

Some of our competitive benefits package includes:   

•Medical, dental, and vision insurance  •Three weeks of vacation for newly hired employees  •Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  •Tuition reimbursement program •Student Loan Repayment Program  •Life insurance and disability coverage  •Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection •Birth, adoption, parental leave benefits •Ovia Health, fertility, and family planning  •Adoption Assistance           •Autism Benefit  •Employee Assistance Plan, including up to 10 free counseling sessions  •Healthy You Incentives, wellness rewards program •Doctor on Demand, virtual doctor visits  •<