Head of Infrastructure Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Head of Infrastructure Operations 
 

The Opportunity 

We are seeking an experienced Head of Infrastructure Operations, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible to champion, refine and build a future-fit Infrastructure Operations organization for JLL. 

The Head of Infrastructure Operations brings experience, knowledge, and future vision for transforming infrastructure operations including strategy, operating model, service offerings, and workforce capabilities. This role holder is a senior stakeholder in all infrastructure relationships and technology partnerships across JLL's global enterprise. 

As a key member of the Senior I&O leadership team, this role contributes to the development and execution of enterprise-wide IT strategy and is responsible for ensuring Infrastructure Operations strategy is fully aligned, positioning infrastructure services to deliver compelling business value and operational excellence. 

This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap. The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards, governance processes, and performance metrics. 
 

The role has Operational and Technical/Development Ownership of JLL's on-premises data centers, cloud platforms, networks, databases and Active Directory. The role must drive operational discipline excellence, technical excellence, cloud migration initiatives, and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operations 
 

Key Responsibilities:
 

Create and Execute Strategy 

Create and communicate a pioneering vision for Infrastructure Operations, including the value proposition in digital transformation, optimization of hybrid cloud environments, and adoption of innovative technologies such as automation, AI-driven operations, and advanced monitoring solutions.
 

Optimize, Redesign, and Deliver Operating Models 

Streamline infrastructure operations practices across data centers, cloud platforms, networks, and database systems. Enable compelling operational experiences and improve the value the enterprise receives from infrastructure investments through enhanced reliability, performance, and cost optimization. 
 

Champion Innovation and Technical Excellence 

Take advantage of breakthrough technologies by embracing automation, AI-driven operations, advanced observability, and Site Reliability Engineering practices. Drive sophisticated enterprise-focused thinking to address unprecedented infrastructure challenges with industry-wide implications. 
 

Manage and Optimize Infrastructure Environment 

Create and execute strategies for on-premises data centers, cloud platforms, networks, and databases to maximize value from infrastructure investments. Ensure operational excellence through modernized, cost-optimized, and resilient infrastructure that addresses technical debt and minimizes risks