Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary:

The Senior Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility.

In addition, support and help the Regional Facilities Manager in ensuring JLL IFM contract delivery is achieved by being the on-site key point of contact for key stakeholders and/or client also the strategic tasks.

The role will have responsibility for overseeing day to day activity for all in scope services delivery and quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site spend control and budgets accuracy.

Essential Duties and Responsibilities :

Team Management

• Lead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and delivery

• Develop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethics

• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

• Mentor and enable Training & Development of team members

Client/Stakeholder Management:

• Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organization

• On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management:

• Ensure vendors are well-managed, delivering services on time and within budget

• Ensure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management:

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs

• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

• Ensure contracts are continually assessed to deliver best value to the client

Finance Management / Cost and Spend Control / Profitability

• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

• Monitoring and reporting of budget spend

• Ensure financial processes are followed at all times

• Raising Purchase order requests and goods receipting of vendor invoicing

• Scrutinising spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of output

Health & Safety Management

• Ensure the provision of a safe working environment

• Compliance with JLL EH&S policies and procedures including RAMS and permit to work systems.

• Ensure compliance with statutory regulations on fire, health and safety standards

• Site Operations Management (JLL and/or supplier staff/services)

• Recommend continuous quality improvement practices and implement Industry Best Practice operations

• Engaging in all EH&S meetings and trainings as required

• Implement building procedures and performance measures and ensure they are maintained at all times

• Ensure all Critical Environment (CEM) requirements are met, if applicable

• Review existing operations regularly to reduce costs and improve operational standards

• 24/7 emergency call support and site attendance is required (team approach)

Risk Management

• Ensure a property risk management program including audits is implemented and maintained

• Ensure disaster recovering and business continuity plans are implemented and maintained

• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on sit