Key Account Operations Team Leader

<p><strong>We are Kaizen Gaming</strong></p> <p><strong>Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.</strong></p><p><strong>Let’s talk about the role</strong></p> <p>As a Team Leader - Key Account Operations, you will be responsible for managing the day-to-day operations of the Key Operations Specialists and overseeing the efficiency of the Key approach while considering the local insights of the Greek/Cyprus markets and focus of the team in achieving the departmental Key Objectives through retention and loyalty. <br/><br/>You'll be making sure that the team is efficiently handling their tasks on a daily basis according to the KPIs set out by you and the Supervisor of Key Account Operations. <br/><br/>You are a doer, business-minded and resilient, with a keen eye for detail &amp; solid interpersonal skills. Your true passion lies in leading &amp; driving results whilst getting the team engaged &amp; delivering the overarching business goals! <br/><br/></p> <p><strong>What is in it for you</strong></p> <ul> <li>Drive high-value activity by managing the flow of day-to-day operations. Coordinating tasks and being on top of things within the team to ensure timely and efficient execution of needed updates;</li> <li>Ensure the delivery of excellent customer service to our high-value members across all statuses and help enhance customer retention;</li> <li>Develop workflows and processes within the team and monitor the quality, policy adherence and efficiency of services delivered by the team; </li> <li>Coach the team to ensure excellent service and relationship building whilst a sales approach is maintained. Drive a culture for continuous improvement;</li> <li>Regular reporting of agreed KPIs to the Manager of Key Account Management. Take an active part in planning and implementing future department strategies to continually improve the KPIs;</li> <li>Propose actions and take responsibility for training, personal and professional development of team members and monitoring progress via 1-2-1, QA and APR reporting. Identify current and potential problems and determine the best solution, involving and/or managing the people and resources required;</li> <li>Participate in recruitment efforts and put together a training plan for the new recruits;</li> </ul> <p> </p> <p><strong>What you’ll bring</strong></p> <ul> <li>At least 2 years in a lead customer operations role preferably in the iGaming industry &amp; willingness to grow in this direction; </li> <li>Previous Team Leader/Managerial experience; </li> <li>Love for numbers &amp; knowledge of Ms Office and preferably Excel and Powerpoint combined, to give you great analytical skills;</li> <li>Organization is key, meaning you can multitask, prioritize &amp; manage expectations all in the same day;</li> <li>Know how to communicate &amp; adjust your approach with different kinds of people, both internally &amp; externally; </li> <li>Target-oriented - hitting those goals, numbers &amp; objectives is what gets you up in the morning;</li> <li>Excellent attention to detail and problem-solving skills, high level of trust, as well as reasoning and analytical ability; </li> <li>Excellent communication in English.</li> </ul> <p> </p> <p><strong>Kaizen Gaming Perks</strong></p> <p>💸 Competitive salary package and bonus scheme;</p> <p>📚 Unlimited access to Udemy &amp; continuous training for all your learning &amp; development needs;</p> <p>⚕️ Health and life insurance for you and your family;</p> <p>💰 Monthly allowance for lunch &amp; commuting expenses;</p> <p>🏃 A buddy will support you with your onboarding.</p> <p>⭐Clear career paths and a developmental 360° feedback framework;</p> <p>✈️ Relocation package and "Brain Gain" relocation bonus for Greek expats.</p><p><strong>Recruitment Privacy Notice</strong></p> <p>Regarding the data you share with us, you may find and read our recruitment privacy notice <a href="https://kaizengaming.com/wp-content/uploads/2023/05/Recruitment-Privacy-Notice_21032023-3.pdf" target="_blank">here</a>.</p>