Field Performance Technician 3

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team.  This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. 

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members.  The Field Performance Technician 3 must hold an electrical certification per state requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations

• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues

• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce

• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction

• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

• Organize, lead, and maintain the warranty and service schedule.

• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

• Assist with training and development for Field Service Technicians and Field Communications Technicians. 

• Lead regular meetings to align and train the local field service team on best practices

• Support the on-boarding and training of new members of the field performance team 

• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

• Assist with other tasks including inspections and site audits when assigned

• In addition to the responsibilities of the Field Performance Tech 2, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license 

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed 

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

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