About the role
<ul><li>Communicate with customers via phone, chat & e-mail</li><li>Track and follow cases to ensure they closed in an efficient and timely manner</li><li>Maintain high customer satisfaction, representing a major brand</li><li>Provide and maintain strong, professional relationships with all partners and show empathy at all times</li><li>Work towards reaching targets as set out by client statement of work as well as internal targets</li></ul>