Patient Access Scheduler

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity.  We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.

Base salary starts at $17.30/hr.

 

E S S E N T I A L  F U N C T I O N S

• Demonstrates success in customer service, phone etiquette, communication and organizational skills.
• Schedules/reschedules outpatient appointments for radiology, cardiopulmonary, dietary procedures and makes phone calls to reschedule no-show patients.
• Transcribe physician orders into EPIC.
• Coordinates special procedures between departments and healthcare providers.
• Answers and routes phone calls.
• Coordinates with mammography to obtain prior patient films.
• Coordinates with MRI to obtain needed documentation.
• Gives preparation instructions for each radiology tasks.
• Handles voice mail, scheduling of exams or appointments.
• Coordinates lab, Surgery and radiologist requirements that are exam specific.
• Obtain and enter accurate demographic information
• Informs caller of items to bring to appointment (i.e. insurance card and picture ID)
• Service patients by making calls to reschedule appointments when necessary.
• Direct calls to other departments as needed.
• Proficiently maintains and uses knowledge of office equipment including, but not limited to fax machines, computers and printers.
• Determines urgency of needed care for patients upon arrival.
• Participates as a team member and is accountable for own work responsibilities.
• Demonstrates consistent use of AIDET (Acknowledge patient, introduce yourself, provide duration/timeline for test, Explain the process & Thank them for choosing IMH) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customers).
• Collaborates with all departmental staff to facilitate timely patient care.
• Participates in performance improvement activities.
• Attends/participates in staff meetings, in-services, & facility wide meetings as scheduled.
• Other duties as assigned.

 

E D U C A T I O N

• High School Diploma or equivalent preferred.

 

E X P E R I E N C E

• Previous Experience in a hospital setting preferred.
• Knowledge of medical terminology is preferred, but not required.
• Knowledge of anatomy and physiology is preferred, but not required.

 

C R E D E N T I A L S

• Must have current, valid Basic Life Support (BLS) certification or must obtain within 6 months of hire and maintain credentials throughout employment with IMH.

 

K N O W L E D G E , S K I L L S  A N D  A B I L I T I E S

• Strong proficiency with complex computer systems.
• Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
• Ability to effectively communicate with staff, managers and the general public verbally and in writing.
• Demonstrate effective listening skills.
• Excellent organization and time management skills and ability to establish priorities effectively.
• Possess exceptional problem solving skills.
• Ability to work effectively without immediate supervision.
• Ability to learn new computer software programs.
• Ability to recognize and protect confidential information.
• Demonstrate ethical and legal accountability for the position.

 

At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care.

 

Our competitive and comprehensive total rewards package includes: 

For benefits eligible employees: