SENIOR HUMAN SERVICES PROG ANALYST - 64003893

Requisition No: 864166 

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICES PROG ANALYST - 64003893

 Pay Plan: Career Service

Position Number: 64003893 

Salary:  $1,680.00 Biweekly 

Posting Closing Date: 01/31/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

 IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

 

 

Class Title: Senior Human Services Program Specialist

Position Number: 64003893

Salary: $1,680.00 Biweekly

Program: Sunshine Care Center - ADAP

Location: 832 West Central Boulevard; Orlando, FL 32805  

 

**DOH – Orange is a tobacco free agency.

 

**This advertisement may be used to fill future vacancies as they become available.

 

This is a "pool" announcement and applicants will not be considered after 6 months.

 

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

 

 

MINIMUM QUALIFICATIONS:

• At least six months of verifiable data entry experience utilizing an electronic medical record.
• At least six months of verifiable professional customer service.
• Verifiable experience interviewing/counseling clients.
• Verifiable experience processing the copayments and deductibles of various types of insurance to include Medicare, Medicaid, private insurance, ACA Health Insurance, or VA Insurance Premium.
• Incumbent has never been debarred, suspended, or excluded from any federal assistance programs.
• Emergency Duty

 

 

JOB DUTIES AND RESPONSIBILITIES:

This position works with a high volume of clients for patient care services within the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP) Unit of the Sunshine Care Center (SCC). This position is responsible for interviewing clients, analyzing and determining the eligibility of clients for the ADAP Direct Dispense or the ADAP Premium Plus programs. All services provided will be documented in data management systems based required by DOH-Orange, state program office, and RWHAP Part B ADAP Services (e.g. Health Management System [HMS]), ADAP Provide Enterprise [PE], RWHAP Part B Portal). This position works in partnership with Case Management Team, Peer Navigator Team, Targeted Outreach for Pregnant Women Act (TOPWA) Team, Nursing Team, and Medical Providers on a Patient Centered Care Team Model in provision of clients’ medical care.

 

 

ADAP Eligibility Responsibilities:

• Determine ADAP Eligibility
• Maintain and manage the RWHAP Part B portal to ensure up-to-date documentation
• Maintain caseload of at least 250 clients
• Interview clients, review records, and confer with medical providers and case managers to evaluate clients’ adherence
• Counsel clients individually to assist in overcoming deficiencies regarding transitioning to ACA health insurance coverage; handling co-payments and deductibles as well as adjusting to life and making changes
• Educate clients on Medicare Parts C and D and their co-payments and deductibles
• Complete ADAP enrollment or re-enrollment
• Collect insurance and supporting documentation per program requirements
• Document progress notes in databases per program requirements
• Collaborate with case managers, physicians, and pharmacies to ensure program requirements are met
• Communicate with health insurance companies regarding client’s copay, deductible and medication coverage

 

This position will ensure that the statewide target rates for medication pickup, labs, and eligibility enrollment are met by:

• Contacting clients regarding Medication pickup for Direct Dispense and re