Business Operations Manager, Ambulatory Services

Company Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Job Description

Full-time - Days  /  One day a week remote 

General Summary

Under limited supervision of the Vice President and Directors of Patient Care Services maintains a leadership role in the facilitation of departmental operations, projects, and systems.  Collaborates with Directors and Managers to ensure effective utilization of resources.  Focuses on the support and infrastructure needed to achieve the goals and objectives of Ambulatory Services.  Responsible for reporting the performance of initiatives and departmental programs.  Facilitates interdepartmental initiatives with Finance, Human Resources, IT, Clinical Operations, Quality, and Corporate Contracting.  May have responsible for the supervision of select financial, operational, and/or administrative staff within the Ambulatory Services.

I.    Principal Responsibilities and Tasks – General Duties

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.    Consults with all levels of management regarding business operations and designs business practices to meet administrative and financial goals and support achievement of cost, revenue and volume objectives. Ensures operational processes are based on sound business practices compliant with UMMC policies, procedures, protocols and regulations Recommends short and long-term action plans to support operational goals and objections.  

2.    Assists in the implementation of action plans and establishes monitoring and reporting methodologies.   Maintains department trending reports and statistics for administrative and planning purposes. Identifies emerging trends and opportunities for improvement. Develops information on comparable operations in other clinical and professional organizations (MGMA, Vizient, etc.) for benchmarking purposes, as necessary.

Works closely and collaboratively with Senior Leadership, Directors and Department Managers to optimize the integration of data into the management of business and financial operations.  Researches and analyzes operational and financial issues. Prepares, aggregates, and customizes reports and presentations. Assists in data collection for internal/external audits as well as  analyzes and implements recommendation of the audit committee. 

3.    Supports Directors and Managers in the oversight of Clinical Service and Capital budgets and fiscal year budget planning.  Monitors and assures monthly financial performance to budget and monitors variance reporting.  Determines fiscal requirements, prepares budgetary recommendations, and authorizes expenditures for the administrative department.

4.    Monitors legal, operational and financial elements of UMMC quality programs, agreements, grants and contracts including understanding the planning and coordination of resources.  Analyzes financial reports for leadership and makes recommendations based on established policies and strategic plans.  Serves as a financial liaison between the UMMC leadership for the grant, the accounting department and external parties. 

5.    Serves as a liaison between Ambulatory Services and other teams for issues concerning business applications including INFOR, Lawson, and Kronos.  Oversees the development and maintenance of documentation and training materials.  Designs systems and generates reports needed to monitor scheduling, staffing, and productivity. 

6.     Provides project management support for the development and implementation of business and operational processes, projects, and systems as directed.  Ensures proper alignment of resources and completion of projects in a timely and effective manner.  

7.    Assumes primary responsibility for resolving day-to-day administrative issues.   Anticipates issues and implements intervention strategies to prevent issues from evolving.  Creatively seeks results, solutions, answers, and improvements. Develops processes to ensure excellent communication with outpatient clinic staff, physicians, and patients as it relates to practice management activities 

II.    Principal Responsibilities and Duties – Ambulatory Services 

1.    Coordinate activities a