Principal Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

A Solutions Engineer with the Healthcare and Life Sciences team at Salesforce Marketing Cloud plays a pivotal role in aligning innovative digital marketing strategies across four key sub-verticals (Provider, Payer, Pharmaceuticals, and Medical Devices). This role focuses on partnering with Account Executives to create strategic account plans, execute discovery, customer solutions, and deliver presentations showcasing the technology and business value offered by Salesforce Marketing Cloud. As a Solutions Engineer with Salesforce Marketing Cloud, you will: 
 

• Solve Business Problems - Take complex business problems, using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.

• Drive Innovation - Bring rigor to a client's decision-making process by presenting and evaluating solution options and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

• Connect the "Art of the Possible" - Demonstrate through software demos, rapid prototyping, and storytelling how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.

• Deliver Business Value - As a Solutions Engineer within Healthcare and Life Sciences, you'll work with customers to understand the business value Salesforce Marketing Cloud brings. This includes return on investment, improved quality of care, and improved population health. 

Your Impact:
 "Solutioning" is fundamental to the Marketing Cloud Solutions Engineering role. A component of the responsibilities will include assisting the customer, Account Executive, and Professional Services team with the discovery, analysis, and ultimately recommendations of strategic solutions for the customer. These Solutions will leverage the Marketing Cloud technology to address the core marketing challenges and objectives that are uniquely identified for each customer.

Responsibilities

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.

• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.

• Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.

• Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.

• "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delive