Office Coordinator Clerical

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Office Coordinator Clerical

                        

Location

Port St Lucie

                    

Facility

Saint Lucie West Med Center

                     

Department

St Lucie West Facility Admin-Cleveland Clinic Martin Health

                      

Job Code

000668

                     

Shift

Days

                       

Schedule

7:30am-4:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

 

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the Primary Care Team with clinic operations. You will get to rotate between offices to assist with coverage and gain a broad set of skills. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it. 

 

A caregiver in this position works a weekly rotating schedule. Shifts will include 7:30AM – 4:00PM, 8:00AM – 4:30PM, 8:30AM – 5:00PM and 9:00AM – 5:30PM. 

 

A caregiver who excels in this role will:  

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. 

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

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