Account Service Rep - Customer Service

The primary focus of the Account Service Representative is to provide contract support to Account Managers and Sales Leadership.

What You’ll Do:

Corporate Customer Service

• Serve as a primary point of contact for account and customer service inquiries, ensuring timely and effective resolution
• Partner closely with Account Managers to support the travel needs of corporate travelers and managed accounts
• Assist with the implementation and processing of Charge Card applications, including GCC/HCC payments
• Build and maintain strong relationships with client contacts by delivering high‑quality, responsive customer service
• Coordinate and manage all VIP reservations for assigned corporate accounts
• Liaise with Hertz Claim Management (HCM) to investigate, track, and resolve claim-related issues
• Utilize Hertz proprietary systems and reporting tools to research, document, and resolve customer service matters
• Collaborate cross‑functionally with internal departments to streamline processes and improve service delivery
• Provide support to other Sales Operations departments as needed to meet business and client objectives

Contract Processing

• Manage the full range of corporate sales opportunity activities, from creation of opportunity through contract signature and upload. 
• Act as key point of contact for Sales team on assigned corporate contracts and ensure that contract parameters are accurate.
• Communicate clearly and concisely (both verbally and in writing) so that others may understand what is required at all levels within the organization.
• Create, schedule, and execute standard Customer Reporting 
• Design new customized ad hoc and scheduled reports through Cognos Query
• Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance
• Generate reports and input data into Quarterly Business Reviews

Customer Reporting

• Create, schedule, and execute standard Customer Reporting 
• Design new customized ad hoc and scheduled reports through Cognos Query
• Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance
• Generate reports and input data into Quarterly Business Reviews

What We’re Looking For:

• Bachelor’s Degree required
• Computer Skills (MS Word, Excel, PowerPoint and Outlook)
• Strong written and verbal communication skills
• Communicate effectively with outside clientele and within the Hertz Organization
• Ability to learn new programs, software and reports quickly
• Detail oriented, highly organized and ability to prioritize multiple projects
• Ability to manage multiple tasks and deadlines in a fast‑paced environment
• Capable of working independently and in an open team environment
• Excellent customer service skills both in person and via phone
• Ability to adapt quickly to changes in business climate
• Excellent problem-solving skills; research/investigate to find resolution

Expected salary is $50,000

What You’ll Get:

• 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Em