Behavioral Health Case Manager II

Anticipated End Date:

2026-07-27

Position Title:

Behavioral Health Case Manager II

Job Description:

Behavioral Health Case Manager II

Join Carelon's growing Behavioral Health Community Connect team supporting the Health Stress Program across Washington and Nevada Medicaid markets. In this virtual role, you'll provide whole-person care by conducting behavioral health assessments, developing care plans, coordinating services, and connecting members with community resources to improve health outcomes.

The Behavioral Health Case Manager II is responsible for performing case management telephonically within the scope of licensure for members with behavioral health and substance use or substance use disorder needs. Subject matter expert in targeted clinical areas of expertise such as Alcohol / Drug use, Autism Spectrum Disorders (ASD) etc. with an understanding of SDoH needs and the impact on whole health.

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

• Responds to more complex cases and account specific requests.

• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.

• Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment.

• Monitors and evaluates effectiveness of care plan and modifies plan as needed.

• Supports member access to appropriate quality and cost-effective care.

• Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.

• Serves as a resource to other BH Case Mgrs.

• Participates in cross-functional teams projects and initiatives.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

• Current active unrestricted license such as RN, LCSW, LPC (as allowed by applicable state laws) LMFT, LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.

• Previous experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders.

• Managed care experience required.

Preferred Skills, Capabilities and Experiences:

• Active RN license is highly preferred.

• Licensure for Washington and/or Nevada is necessary, multi-state preferred.

• Behavioral Health Case Management and Managed Care experience preferred.

• Medicaid and hospital/inpatient case management experience.

• Experience with high-risk, high-utilization, housing insecure, or food insecure populations preferred.

• Knowledge of social determinants of health and whole person care.

• Community resource coordination and telephonic care management.

• Health coaching and motivational interviewing skills.

• Strong clinical assessment, care planning, and interdisciplinary collaboration.

• Excellent communication skills with the ability to work independently in a virtual environment

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $79,948 to $119,922.

Locations: Washington

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. T