Senior Global Service Professional

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position works out in our facilities in Irving, TX in the Diagnostics Division. 
• Must be able to travel up towards 30%

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Lead and develop Alinity h-series hematology technical product support, application support, and training personnel per policies and procedures.
• Responsible for Alinity h-series hematology operations manuals, technical service and support documentation; including ISAs; TSBs; Service and Support manuals and user impact for application documentation.
• Key contributor for creating and maintaining training curriculums and training materials for new and on-market product releases.
• Focal point for global area Alinity h-series hematology instructor collaboration and development along with Train-The-Trainer product certifications.
• Represent country and area service teams regarding quality system and service actions for Alinity h-series hematology products supported, including customer satisfaction metrics and input.
• Influence and drive service performance at the global and country level. Hold country service teams accountable and manages completion of CAPA mandatory actions prior to due date.
• Translate customer needs into product and process requirements; review process and product designs to ensure that customer satisfaction and establish programs to address those issues and prevent defects.
• Workload balance technical and application support; employee and customer training with internal projects and product improvements.
• Balance on-market resource needs with new product development. Balance project prioritization with support functions.
• Create a climate of high performance, trust and respect within the organization. Conduct performance; development; and disciplinary discussions with employees. Interview candidates for positions in the department.
• Build effective relationships internally and externally by productive exchange information with employees; peers; global service leaders; internal leaders and customers.
• May require some global travel.
• Communicate effectively with peers and leaders from different countries and cultures on a daily basis. Share best practices and processes globally to impact service effectiveness.
• Manage concurrent projects and meet timelines.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
• BS or equivalent
• Experience,7+ ye