Customer Service Specialist - Promotional Products

Join our Team

Are you a motivated and customer-focused individual eager to grow in the promotional products industry?
We are seeking an enthusiastic Customer Service Specialist to become a vital part of our Promotional Products & Marketing company. This role offers a fantastic opportunity to work closely with customers, understand their needs, and solve problems. If you're passionate about customer service and love engaging with people, we want to hear from you!

About Us

We are a leading provider in the promotional products and event marketing sector, committed to delivering exceptional service and innovative solutions to our clients. Our team thrives on creativity, collaboration, and dedication to exceeding customer expectations. As we expand, we seek a sales professional who embodies our values and is ready to contribute to our growth story.

Job Overview

As a Customer Service Specialist, you will be a key player in ensuring our clients have an exceptional experience with our promotional products and screen-printing services. Your role will involve managing customer inquiries, addressing issues efficiently, and liaising with internal teams to guarantee timely and high-quality delivery of products.

Key Responsibilities

• Respond to customer inquiries promptly and accurately via phone, email, and live chat.
• Resolve client issues and concerns with professionalism, ensuring customer satisfaction.
• Collaborate with the sales and production teams to address product specifications and timelines.
• Ensure that all orders are processed accurately and within specified timeframes.
• Maintain up-to-date knowledge of our product range and services to provide accurate information to clients.
• Handle and document customer feedback and provide insights for service improvements.
• Assist in the development and implementation of customer service policies and procedures.

Required Experience & Skills

• Previous experience in a customer service role, ideally in a B2B environment.
• Excellent communication skills, with a strong ability to handle client relationships effectively.
• Detail-oriented and have a capacity for multitasking in a fast-paced environment.
• Strong team player with the ability to work independently as needed.

Compensation

• $40,000 - $45,000 annually

Schedule

• Full-time in-person position
• Monday-Friday | 9 AM-5 PM
• Based in Doral, Florida

If you're customer-focused and excited to grow with a reputable company, we want to meet with you! We look forward to connecting with you!