Embedded Field Service Representative - Controls

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them! 

 

Are you interested in being part of a team that makes a difference?  Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions.  Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges. 

 

Job Description

We are seeking candidates who are either willing to relocate or currently reside in or near New York State, Raleigh, Chicago, or Utah

ESSENTIAL JOB DUTIES:

Embedded – Asset Build Stage (located at the build division)

 

Working with cross-functional disciplines and departments on brand new equipment where you’ll be expected to be part of or acquire:

o Integration with the CAPEX Team – valued and contributing team member of the build team

- Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers

- Deepening Product Knowledge – Understanding the customer’s product and assembly process

- Enhancing Technical Skills – Learning critical processes & new technologies

- Operational Proficiency – Gaining hands-on experience with PLC, HMI, and Servo systems, fault messaging, and machine diagnostics

- Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration

- Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, installation, & SAT

Embedded – On-Site Stage

 

Execute the POST- SAT Service Support Strategy as per contract including:

 

- Formal and informal training as required

- Transfer of knowledge to the customer

- Primary liaison to the customer

- Role will be embedded at the Customer’s facility for the duration of the embedded resource contract

- Facilitate warranty/non-warranty claims with the customer centric team.

 

Responsibilities Include:

 

Ÿ Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment

Ÿ Troubleshoot controls equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements

Ÿ Operate system to demonstrate equipment operation and to analyze malfunctions.

Ÿ Record changes to software and electrical schematics following our red line process.

Ÿ Provide information for machine technical documentation.

Ÿ Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.

Ÿ Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting.

Ÿ Work with suppliers to resolve technical issues at customers’ sites.

Ÿ Make recommendations for software changes only on items that require changes.

Ÿ Follow all customers’ safety regulations while at their facility.

Ÿ Maintain service reports and bulletins as required and submit them to the appropriate departments.

Ÿ Responsible to meet or exceed customer expectations in an efficient manner.

Ÿ Be able to make accurate equipment audits and reports.

Ÿ Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance.

Ÿ Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development.

Ÿ Maintain International Standardization Organization (ISO) standards.

Ÿ Work on site at customer’s facility daily and be required to provide weekly time and site report details. Weekend work may be required on an as-needed basis.

Ÿ Reside near the customer site for quick responsiveness.

Ÿ Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday.

Ÿ Work within the employee handbook requirements of embedded resources within the embedded contract.

Ÿ Comply with all ATS Company policies.

Ÿ Other duties as assigned.

Qualifications

Bachelor’s degree in controls engineering, or equivalent combination of education and experience related field, and successful demonstration of knowledge and responsibilities.