Incident Response Senior Advisor - Shift Leader

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Be part of an exciting team that deals with bleeding-edge information security attacks, malware infections, and incident response situations on a daily basis. Protecting our clients from threat actors attempting to compromise their environments. 

Working as a Senior Advisor in a security operations center environment with other security and networking professionals, you will extend your currently existing network and endpoint security investigation analysis skillset through identification, assessment, review and authoring of incident reports in a variety of client environments. You will actively investigate threat actor activity, malware infections, living off the land attacks, as well as a variety of other security incidents and provide clients with the impact of the threat, your assessment of the incident, as well as recommendations.

Role Responsibilities  

• Review security-related events and assess their risk and validity based on available telemetry from network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well-written incident reports, root causes identification, and remediation recommendations
• Provide customers with understandable context around their security environment and threats 
• Interface with clients to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value 
• Work with customer and internal Secureworks incident response teams to resolve ongoing intrusions, malware outbreaks, and other security incidents 
• Provide mentorship to SecureWorks team members and clients on security strategy, tactics, techniques, and procedures 
• Use the Secureworks platform to proactivity hunt for and investigate activity within the client environment 
• Use experience gained during incident investigations as well as malware and exploit analysis to contribute to the development of indicators of compromise 
• Provide support for all other teams involved in the delivery of the service whenever they have questions or requests from customers 
• Act as first point of coordination for escalations coming on shift directly from customers via chat, tickets, investigations, (with support from manager) 
• Act as shift coordinator by prioritizing the tasks, activities, internal and external client’s requests
• Collect and validate flows/processes/tools issues reported by his shift and present them to the manager 
• Involve in technical assessments, coaching and/or development of training programs for the team members 
• Tracking and reporting of KPIs 

Requirements 

Knowledge 

Significant experience with and expert understanding of: 

• Two (2) or more of the following operating systems (Windows, Linux, Mac OS) at a filesystem level 
• Fundamental Internet protocols, services and technologies (