Senior User Researcher

<h2><strong>About the opportunity</strong></h2> <p>We are seeking a Senior User Researcher to deepen our understanding of user needs, attitudes, and motivations—shaping product strategy to create meaningful, customer-driven experiences that drive N26’s success.</p> <p>Our User Research team sits at the core of product development, ensuring every decision is grounded in deep user insights. We believe strong research drives both user and business success.</p> <p>This role offers the opportunity to conduct impactful research, influence how our organization leverages user insights, and shape the future of our products. You’ll grow, experiment, and make a lasting impact on both our team and the financial lives of our users.</p> <h2><strong>In this role, you will:</strong></h2> <ul> <li>Identify <strong>key research opportunities</strong> that address critical knowledge gaps and influence both product and company strategy.</li> <li>Design and execute multimethod research studies in<strong> all levels of complexity</strong> to uncover <strong>user needs, pain points, and behaviors</strong>, ensuring insights directly inform product decisions.</li> <li>Synthesize findings into <strong>clear, actionable insights</strong> and effectively communicate them to cross-functional teams.</li> <li>Partner closely with <strong>product managers, designers, and engineers</strong> to integrate research findings into product development.</li> <li>Drive the <strong>growth and scalability of the research discipline</strong> within N26, mentoring junior researchers and refining processes and best practices.</li> <li><strong>Mentor and support</strong> team members in conducting research while maintaining high-quality standards across all research initiatives.</li> </ul> <h2><strong>What you need to be successful:</strong></h2> <p>Background: </p> <ul> <li>Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Social Sciences, Design, or a related field (or equivalent experience).</li> <li>5+ years of experience conducting user research in product-driven tech companies</li> </ul> <p>Skills: </p> <ul> <li><strong>Research Expertise:</strong> You master a range of research methods, including generative research, evaluative techniques, and rigorous survey design. Bonus if you can demonstrate knowledge of basic applied statistics and/or SQL.</li> <li><strong>Strategic Thinking:</strong> You thrive in ambiguity, breaking down unstructured questions into clear, actionable research plans that generate meaningful insights and drive key metrics and company goals.</li> <li><strong>Business Acumen:</strong> You understand product and business metrics deeply, aligning research insights to drive measurable impact on business objectives.</li> <li><strong>Collaboration and Influence:</strong> You build strong relationships across teams, champion user-centered approaches, and ensure research insights shape critical decisions.</li> <li><strong>Storytelling:</strong> You communicate insights in a compelling and structured way, driving engagement and inspiring stakeholders to take immediate action.</li> <li><strong>Adaptability and Growth:</strong> You continuously evolve with the discipline, embracing new tools, methods, and frameworks to stay at the forefront of impactful research.</li> <li><strong>Grit and Enthusiasm:</strong> You navigate fast-paced, ambiguous environments with resilience, tackling challenges head-on and pushing through uncertainty. You maintain a bias for action, ensuring progress even in unclear situations, while bringing energy that inspires teams and sustains momentum toward meaningful impact.</li> <li><strong>Language:</strong> fluency in German if based in Germany; fluency in Spanish if located in Spain</li> </ul> <h2><strong>What’s in it for you:</strong></h2> <ul> <li>Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.</li> <li>Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness &amp; wellness memberships, language apps and public transportation. </li> <li>As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    </li> <li>Additional day of annual leave for each year of service.  </li> <li>A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. </li> <li>A relocation package with visa support for those who need it.</li> </ul> <h2><strong>Who we are</strong></h2> <p>N26 has reimagined banking for today’s digital world. Technology and design empower<a href="https://n26.com/en-eu/blog"> everything we do</a> and it’s how we are building the global banking platform the world loves to use.</p> <p>We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experi