Mixed Supervisor- Pittsfield

The Department of Transitional Assistance (DTA) is seeking qualified individuals for the position of Mixed Supervisor. Our ideal candidate will provide daily supervision to the Supplemental Nutritional Assistance Program (SNAP) and Cash unit in the performance of all tasks related to the First Available Worker model (FAW), Transitional Aid to Families with Dependent Children (TAFDC), and Emergency Aid to the Elderly, Disabled, and Children (EAEDC) programs. Additionally, the Mixed Supervisor is responsible for monitoring transitional assistance activities for clients to ensure compliance with applicable rules and regulations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·       Ensure a high level of customer service is maintained at all times.

·       Assist in overseeing and managing service delivery needs both virtually and in-office.

·       Ensure the unit performs in an effective manner and develop techniques for the improvement of the unit’s performance in areas where improvement is necessary.

·       Monitor and perform SNAP transitional assistance-related activities and maintain the transitional assistance Management Information System (MIS).

·       Ensure the unit achieves, maintains, and improves accuracy levels in determining initial and/or ongoing eligibility for the SNAP/Cash programs.

·       Ensure the unit assists in the development of employment plans and that referrals to service providers, employers, and resources are completed.

·       Ensure that case maintenance activities are completed accurately and promptly.

·       Conduct professional performance evaluations for all unit staff.

·       Complete supervisory administrative responsibilities in an accurate and timely manner.

·       Provide effective training for staff as required.

·       May provide direct client services, as necessary and appropriate.

Required Qualifications

·       Knowledge of the principles, practices, and techniques of supervision and the ability to supervise.

·       Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning, and punctuation.

·       Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

·       Knowledge of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.

·       Skill in the use of the principles and methods of employment counseling and employment placement.

·       Ability to read, interpret, apply, and explain the complex provisions of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency operations, assigned unit activities, and eligibility for financial assistance.

·       Ability to gather and assemble items of infor