Bilingual Dental Assistant I-Per Diem (Wenatchee Dental)

Job Summary
The Dental Assistant I will be proficient with the following:
• Dental Assistant Protocol: Provide quality care and services to patients by assisting dentists independently and other staff in a variety of patient care, radiology, and laboratory duties through proper training and support.
• Clerical and Chart Management: Responsible for follow up with the patient visit understanding of dental treatment planning.
• Customer Service: Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Job Specific Competencies.
1. Dental Assistant Protocol:
a. Assists chair side independently and provides dental care to patients.
i. Performs all dental assistant procedures allowable under Washington State Law.
ii. Educated in following Infection Control and Operatory Preparation following CDC and OSHA regulations.
iii. Instructs patients in oral hygiene and plaque control programs
iv. Participate in School, Headstart, EPIC, Migrant Camp offsite outreach programs.
b. Maintains the uniformity of operatory equipment.
i. Checks for outdated and expired inventory.
ii. Tags out and/or locks out unsafe or damaged equipment.
iii. Maintains the standard use of materials whenever possible at all clinic sites.
iv. Maintains all headpieces and dental equipment on repair or requested services, as needed.
c. Demonstrates and maintains competency with digital and panoramic radiology.
d. Keeps the operatories and laboratory stocked, organized and safe.
i. Responsible for opening/closing, maintenance, and organization of the operatories/lab each working day.
ii. Assists in inventory, storage and supply ordering.
e. Follows all procedures as outlined in the Clinic Safety Manual and Dental Clinic Blood Borne Pathogen Compliance Manual.
i. Explains the rationale for infection control and occupational safety protocols according to the Occupational Safety and Health Administration (OSHA) hazard communication standards.
ii. Demonstrates Universal Precautions techniques.
f. Central Sterilization
i. Opens and maintains central sterile room when needed.
ii. Performs the duties of the central sterile technician as needed.
2. Clerical and Chart Management:
a. Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
i. Demonstrates and maintains competency with patient chart entries.
ii. Affect favorable billing and collection outcomes. Ensure all patient services and billing information is collected and submitted timely and accurately.
iii. Schedules appointments, prepares cost estimates, and maintains records manually or enters data into computer system.
iv. Documents Recall tickler (both exam and Hygiene) following each visit (refer to Recall protocol).
v. Prepares dental referrals and lab slips as requested by Dental Provider.
vi. Documents No Show in chart with follow-up phone call (refer to no Show protocol).
3. Customer Service
a. Greets patients and visitors with a warm and friendly manner.
b. Provides information for all inquiries both in person and in the phone.
c. Communicates clearly and accurately with patients, dentists and co-workers.
d. Provides accurate verbal translation, when required.
e. Performs AIDET 100% of the time; 90% proficiency score must be maintained.
4. Knowledge of administrative and clerical procedures and systems that will support the clerical duties.
a. Use of dental department phone system.
b. Assists patients with information and educational materials as approved by supervisor and other CVCH programs.
c. Ensures completion of paperwork by the patients while reviewing and updating dental records.
d. Assists as a backup for front desk function, as needed.
5. Monitors and reports non-compliance or risk to Dental Director and Dental Operations Manager.
a. Notifies Dental Director and Dental Operations Manager if unsafe conditions develop.
b. Reporting safety and feedback incidents following Quality and Accreditation (Q&A) protocols.

General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co