Senior Program Lead, Fellow Experience

About Handshake

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others

• Build a massive, fast-growing business with billions in revenue

About the Role

The Senior Program Lead, Fellow Experience is a senior individual contributor role responsible for designing, operating, and continuously improving a dedicated Fellow program in partnership with one of Handshake AI’s top frontier AI lab customers. This role owns the structure, systems, and execution of a single, high-impact, cohort-based program that supports advanced AI research and data initiatives for a flagship customer.

Handshake AI is a rapidly growing startup, and this role is well-suited for someone who thrives in early-stage environments while holding a high bar for rigor, consistency, and professionalism. You will be responsible for bringing clarity, structure, and repeatability to a complex, customer-specific program, while partnering closely with teams across Operations, Product, Learning, and Strategic Project Leads.

As the first dedicated Program Lead for Fellow Experience, you will play a foundational role in shaping how customer-specific programs are designed, run, and scaled over time. This role requires strong judgment, executive presence, and the ability to balance near-term delivery for a single, demanding customer with longer-term system building. You will operate with significant autonomy and influence, without relying on formal authority.

As the first dedicated Program Lead for Fellow Experience, you will define the playbooks, systems, and automation strategies that enable this program and future programs to scale with quality and efficiency.

What You’ll Own
Program Design & Execution

• Design, launch, and operate a cohort-based Fellow program dedicated to a single frontier AI lab customer, balancing delivery requirements, Fellow retention, and operational efficiency.

• Own program structure, timelines, onboarding models, communication standards, and execution rhythms for this customer’s cohorts.

• Translate ambiguous customer and internal objectives into clear program plans, operating cadences, and accountability mechanisms in partnership with Strategic Project Leads.

Fellow Experience & Retention

• Own the end-to-end Fellow experience for this specific customer program, from onboarding through program completion and ongoing engagement.

• Partner closely with Product and Learning teams to ensure Fellows are set up for success against customer-specific expectations and quality standards.

• Drive measurable improvements in Fellow retention, engagement, satisfaction, and program completion for the customer program.

• Identify recurring friction points that impact Fellow performance, morale, or delivery quality and implement durable, scalable solutions.

Operational Excellence, Scalable Systems & Automation

• Build and refine playbooks, workflows, and lightweight systems that enable consistency today and scalability over time.

• Design program operations with leverage in mind, creating reusable frameworks and documentation that can be applied to future customers and cohorts.

• Identify and implement opportunities to use automation, internal tooling, and AI-powered workflows to reduce manual effort, improve quality, and increase reliability.

• Operate effectively within evolving systems, improving them while maintaining high-quality day-to-day execution.

• Reduce program-level escalations through stronger structure, clearer communication, and system-level improvements.

Cross-Functional Leadership & Influence

• Partner closely with Strategic Project Leads, Product Managers, Operations, Learning, and customer-facing stakeholders supporting the frontier AI lab.

• Influence outcomes through strong judgment, credibility, and alignment rather than formal authority.

• Serve as a trusted point of contact for program-level issues related to this customer that span multiple teams or functions.

• Represent the Fellow Experience perspective in customer-specific planning, risk discussions, and escalation management.

Data, Automation & Continuous Improvement