Community Engagement Operations Coordinator

Job Description

The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With:
NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service and connect to volunteer opportunities, visit nyc.gov/service.

The Problems You’ll Solve:
The Community Engagement Operations coordinator will support the operations of volunteer engagement and capacity building initiatives that support City agencies to strengthen their ability to effectively involve New Yorkers in service. Reporting to the Assistant Chief Service Officer for Community Engagement, this position will work closely with NYC Service staff and agency partners to advance citywide volunteer strategies. The primary focus areas include overseeing the NYC Service Bureau, managing the Resident Volunteer Corps, and supporting the alignment of operations across the Community Engagement team.

Responsibilities include, but are not limited to, the following:

NYC Service Bureau Grant Support
- Cultivate and manage partnerships with selected City agencies to guide the development and execution of agency-led volunteer initiatives.
- Collaborate with agency partners to design and implement volunteer program plans, leveraging management tools, training, and resources to strengthen or expand volunteer management capacity.
- Monitor Service Bureau agency activity, including mid-year and end-of-year reporting, and track volunteer engagement metrics and outcomes.
- Produce annual progress reports highlighting volunteer impact and key performance indicators across participating City agencies.
- Coordinate and facilitate regular check-ins with Service Bureau partners to review volunteer engagement, assess progress, and support ongoing planning.
- Identify new opportunities for collaboration with additional City agencies or divisions to broaden the reach of Service Bureau partnerships.
- Partner with the NYC Service National Service team to align Service Bureau processes with the AmeriCorps host site outreach timeline.
- Collaborate with the Assistant Chief Service Officer for Community Engagement to continuously refine, strengthen, and evolve the NYC Service Bureau model.

Resident Volunteer Corps (RVC)
- Support the Resident Volunteer Corps program by connecting New Yorkers with meaningful volunteer opportunities across City government.
- Coordinate operational processes for volunteer intake and onboarding.
- Collaborate with City agencies to source and develop service projects for RVC volunteers.
- Serve as the primary point of contact for RVC volunteers seeking placement and engagement opportunities.
- Coordinate and facilitate ongoing orientations for incoming RVC volunteers.
- Lead the planning and execution of quarterly large-scale service day projects for the RVC cohort.
- Produce mid-year and end-of-year reports highlighting the impact and outcomes of RVC volunteer engagement.
- Administer post-service surveys to assess volunteer satisfaction and gather impact stories that reflect program effectiveness.
- Support the Assistant Chief Service Officer for Community Engagement in preparing presentations and materials that promote the RVC program.
- Host regular check-ins with volunteers to gather insights, feedback, and recommendations to enhance their service experience.
- Lead the development and delivery of workforce development workshops designed to support the professional growth of RVC volunteers.

General NYC Service Outreach
- Support with tabling and outreach events for NYC Service. This is a shared responsibility across the office for everyone to participate during the year.
- Updating the NYC Service outreach tracker with any event shared by city agencies and other partners.
- Presenting on all programs at NYC Service and sharing volunteer knowledge with community members.
- Focused outreach on New York City neighborhoods, community events, and NYC high schools and colleges.

General Admini