Jobs and Careers
About the role
🌎 About UsAt TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
TeamSnap is looking for a Customer Experience (CX) Specialist to provide first-line expertise for supporting coaches, players, and peers on escalated issues. This role is the professional and friendly face of TeamSnap when customers need a helping hand in navigating in-app or desktop situations. Our Specialists are customer service experts, able to build relationships and trust through problem solving.
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20.00 per hour, inclusive of bonuses or commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, and South Dakota, and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to GrowAt TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards • We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)• 100% premium coverage of medical/dental/vision for you and your family• 401K to help you invest for the future• $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events• Generous home office allowance to set you up for success• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter• A monthly stipend for health & wellness and so much more! • TeamSnap Total Rewards
🏆 Working at TeamSnap At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and D
TeamSnap is looking for a Customer Experience (CX) Specialist to provide first-line expertise for supporting coaches, players, and peers on escalated issues. This role is the professional and friendly face of TeamSnap when customers need a helping hand in navigating in-app or desktop situations. Our Specialists are customer service experts, able to build relationships and trust through problem solving.
What You'll Do:
- Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
- Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback to your manager on product and policy gaps
- Provide collaborative support to internal partners and peers through slack and knowledge sharing
- Testing the newest features and products before they go live to our customers, providing feedback and sharing suggestions
- Maintaining performance metrics including productivity, customer happiness scores, and attendance
What Will Set You Up for Success:
- A positive attitude, ready to offer help and support in a friendly and professional way
- Able to listen for understanding, and a curiosity to deeply understand customer pain points and problems
- An excitement to help customers find solutions and learn about our product to identify their best experience
- Excellent communication skills, verbal and written
- High performance as a CX Agent
Bonus Points:
- Prior experience in a SaaS or technology start-up support environment
- Experience as a parent, coach, or participant in recreational sports
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20.00 per hour, inclusive of bonuses or commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, and South Dakota, and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to GrowAt TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards • We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)• 100% premium coverage of medical/dental/vision for you and your family• 401K to help you invest for the future• $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events• Generous home office allowance to set you up for success• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter• A monthly stipend for health & wellness and so much more! • TeamSnap Total Rewards
🏆 Working at TeamSnap At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and D
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