Sr Operations Manager, Incubation

Title: Sr Operations Manager, Incubation

Department Org: Incubation - 111810

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift:  1

Posted Salary: commensurate with education and experience

Job Description:

This position is responsible for the implementation of business services of the incubation program including, UT Business Incubator (UTBI), Minority Business Development Center (MBDC) and the APEX Accelerator. The position is responsible for operations of the programs, including grant tracking, metric and client reporting, assistance with intake for all potential clients, and providing client services. In addition, this position will ensure continued growth of all three programs, and the development of new incubation initiatives and overall strategy. The position meets with potential clients and existing clients of the program to determine need for services to advance their company. The position oversees the entry of data into the JumpStart Salesforce system to track metrics and submits quarterly reports as required by the State of Ohio. This position may provide departmental oversight in the absence of the Director of Incubation & Business Operations.

Minimum Qualifications:

Education/experience/licensure:
 Bachelor’s degree in a field directly relevant to positions business development roles is required.
 5-7 years’ experience working in economic development and business formation is required.
 Demonstrated effective customer relationship management.
 Management and support involving service delivery to multiple clients.
 Experience with business processes, including overseeing services purchased on behalf of clients, and executing client requests.

Demonstrated Skills & Abilities:
 Computer skills, including use of all Microsoft Office Suite programs and client management software.
 Experience with budgets and overall finance.
 Meeting of objectives and timelines.
 Interpersonal skills that develop strong team and external relationships

Preferred Qualifications:

 Digital and social marketing experience is preferred.

 

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free.  To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free.  Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

 

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.