Principal Customer Experience Program Manager - CTJ - TS/SCI

Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud + Artificial Intelligence (C+AI) Silver Networking Team. Our team is responsible for supporting the deployment, operations, and customers’ successful use of Azure services within an air-gapped environment. 

Do you have a program management background, cloud experience, a combination of mission and business acumen, and an understanding of U.S. Federal Government requirements that will enable exponential growth of Microsoft’s U.S. Sovereign clouds – Azure Government Secret & Azure Government Top Secret? If so, look no further than Microsoft’s Azure Networking team! Azure Networking enable customers and partners across U.S. Federal Civilian, Department of Defense (DoD), and Intelligence Community (IC)  to use our cloud products and services for critical national security and defense workloads. We’re growing in scope and aiming to speed up the delivery of these capabilities.

 

This role is for a Principal Customer Experience Program Manager who will collaborate with engineers and other program managers to advance a wide range of Azure services for internal and external customers in highly secured and regulated industries. The individual we seek will have experience as a US Government security clearance holder and subject matter expertise in integrating U.S. Government requirements and is responsible for the successful readiness and compliance efforts in support of our US Government cloud initiatives.
  
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Engage directly with customers to gather use cases, drive solution implementation, and ensure successful adoption of products/services. This can involve guiding enterprise clients through deployment of a cloud service or onboarding them to a new platform.

Lead and coordinate cross-functional project teams (engineering, product, marketing, etc.) to drive complex programs from planning through launch.

Champion the “voice of the customer” internally, advocating for product or service changes that improve quality, usability, and reliability. Work closely with engineering, support, compliance, and other groups to translate customer demand signals into platform or process priorities that enhance customer satisfaction

Communicate requirements effectively to partner and service teams to provide clarity needed to drive remediation, utilizing meetings, briefings, and escalations to support program activities.

Identify, assess, and mitigate risks throughout the program lifecycle, implementing change management strategies as needed

You will help close deals by representing engineering stakeholder interests, leading the procurement of resources, and providing insights that enable complex, innovative product features. You will also guide others to determine if customers have met conditions of success, rescope and revaluate complex projects, and identify improvements to evaluation tools and customer engagement methods.

 

Embody our culture and values.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or cust