Senior Administrative Professional

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday. 

What you’ll do

Are you a customer service minded individual who feels a sense of accomplishment when you can solve a problem which has a successful result?  In this integral role on AlixPartners’ Corporate Services team, you will directly support multiple consulting professionals. Responsibilities include coordinating deadlines, analyzing, and handling sensitive information, and playing a critical role in handling confidential information requests. Support will include making meeting arrangements, managing business and personal calendars, domestic and international travel booking, expenses, time entries, and case documents. Light travel is anticipated.

The Administrative Senior Professional role is a full-time position located in New York, NY. The role reports to the Administrative Team Lead. Paid relocation is not available for this position.

• Manage complex calendaring, prepare business travel itineraries, and process expense and time reports.
• Anticipate needs, prioritize responsibilities, handle calendar conflicts, and manage schedule changes. Track communication and stay on point with key discussions (internal and external).
• Be aware of ongoing projects/proposals and respective teams to help schedule meetings and steering committees.
• Create/edit/respond to correspondences, process invoices, draft engagement letters, and create presentation materials.
• Plan and execute client events – provide technical and logistical support, track RSVPs, and offer on-site administrative support. Some travel is expected for event implementation.
• Attend team and industry segment calls and annual team meetings. Take notes, follow up on tasks and due dates, and collaborate on industry initiatives, client retention, and pitch materials.
• Proactively manage client outreach for our top 10k contacts, identify meeting opportunities, and co-create the client relationship model. Map outreach back to CRM, track key actions, and execute follow-ups.
• Follow up on leads and build strong relationships with the EAs of key clients.
• Handle sensitive and urgent information from clients, exercise judgment in unique situations, and manage outstanding requests.
• Manage and update stakeholders’ contact lists in the CRM.
• Coordinate effectively with both internal and external constituents and balance multiple priorities by considering risk, importance, urgency, and political impacts. Resolve potential problems quickly.
• Provide back-up support for other administrative team members.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you’ll need

• High School diploma or equivalent required, college degree(s) preferred.
• Minimum of five (5) years of administrative assistance experience required; experience with a professional services firm highly preferred.
• Self-starter with exceptional written and verbal communication skills in English, stellar customer service and interpersonal skills with the ability to work effectively with internal and external clients at all levels.
• Excellent organizational and prioritization skills with high attention to detail, the ability to meet deadlines, and respond appropriately in urgent situations.
• Exhibit sound judgment and common sense while making decisions.
• Ability to be discreet and handle confidential, sensitive information.
• Ability to maintain composure and an executive presence under pressure in a fast-paced, constantly changing environment.
• Resourceful and can anticipate needs while proactively managing schedules.
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint.
• Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal