AI Customer Service Engineer
GT EcomAbout the role
🚀 AI Customer Service Engineer – Join a High-Performance E-Commerce Team!
Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is building the world’s most efficient direct-to-consumer infrastructure. By 2026, we aim to operate 50+ online stores and reach $500M in revenue.
Why Work With Us?
💪 Hard Work That Matters – Everyone gives their best and pushes boundaries.
🔓 Freedom + Responsibility – Work when, where, and how you want—but own your results.
📚 Constant Improvement – Learn, evolve, and get 1% better every day.
🌞 Positivity & Collaboration – Tackle challenges with energy and optimism.
🗣️ Honesty & Transparency – Straight talk builds trust.
🏆 Excellence & Creativity – High standards and bold ideas drive our work.
Your Role
As our AI Customer Service Engineer you’ll play a key role in improving, testing, and maintaining the AI tools that power customer service efficiency, including our Email Bot and other automation projects. You’ll bridge technology and operations, ensuring our Customer Service Team Leaders are supported while driving innovation that enhances the overall customer experience. Your contributions will directly shape how AI elevates customer interactions and operational excellence.
Role Responsibilities
Lead and align with Team Leads (Disputes, Email CS, Process Improvement) to resolve escalations, monitor KPIs, and ensure team adherence to evolving policies and automations.
Review AI-generated responses, identify and correct logic errors, and refine prompt systems to optimize accuracy, tone, and efficiency.
Build, iterate, and maintain customer service automations in Python, including bug fixes, QA, and deployment.
Design and launch new AI-driven workflows or tools designed to reduce refunds, improve NPS, or increase operational scalability.
Adjust policies and procedures based on live data to align with short-term profitability targets and long-term experience goals.
Prototype and test new CS procedures or response flows, measuring impact on refund rates, dispute rates, and customer satisfaction.
Who We’re Looking For
A technically skilled professional with proven experience in AI development and automation; proficiency in Python is required (self-taught experience is equally valued).
A resourceful individual with practical experience in maintaining and improving AI systems used in operational settings.
A strategic problem-solver who can identify inefficiencies, automate processes, and drive measurable results across multiple customer service function
Experienced in collaborating with team leads to ensure smooth coordination between technology and day-to-day operations.
Brings a structured, problem-solving mindset and a willingness to take ownership of technical and operational outcomes.
Prior exposure to team support or coordination is a plus, as is an eagerness to learn leadership principles.
Based in the Netherlands for efficient collaboration with the core management team.
Role type: Fixed-Term Employment (should be based in the Netherlands)
Work model: Fully flexible working hours / Hybrid – at least 1 day per week in-office, remote the rest
Time tracking: Hubstaff time tracker
Compensation package:
Hourly pay + performance incentives
Monthly health stipend on your 3rd month with the company
Annual salary increment
Health insurance coverage in your 2nd year with the company
Apply now and show us your skills! 🌟
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