Supervisor, Field Operations

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.   

As a member of our Sparklight, a Cable One brand , we are looking for a Field Tech Supervisor. The Field Technical Supervisor is responsible for supervising a team of Field Technicians in providing service and installation. The position is responsible for analyzing operations and performance to ensure operational efficiencies, productivity improvement, work quality, and customer satisfaction. Implements standard safety training. 

What you will do to contribute to the company's success  

• Supervises all levels of Field, System, and Advance Techs. 

• Oversees training for field personnel. 

• Distributes and reviews work assignments of Lead Technicians. 

• May fulfill duties of Lead Technicians or Advanced Technicians as needed including installing and servicing Cable One’s products to the public at large. 

• Performs after hours network stand-by, troubleshooting and repair. 

• Inspects and evaluates the completed field work for conformance with Cable One Technical Training Center (TTC) standards and current Cable One engineering and safety practices. 

Qualifications 

• Requires demonstrated ability to perform all the duties and responsibilities of the Advanced Lead Technician. 

• Requires demonstrated ability to be a team leader. 

• Must possess a valid driver’s license of the state in which the individual is employed. 

• Must be a team player, self-motivated, and possess good communication, technical and public relation skills. 

• Must be able to operate power tools and hand tools safely. 

• Work in all seasons and regularly scheduled weekends. 

• Note: All of the essential functions of this position are not included in this posting. 

Core Competencies   

• Committed: Values each and every customer, while working hard to keep their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.   

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   

Benefits  

Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and vision plans – start when you start!   

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)   

• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation

• Group Legal plan with Identity Theft Protection  

Additional Perks   

• Tuition reimbursement (up to $5,250 on 1st year)   

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• Collaborative work environment