Strategic Innovation Advisor Senior - P&C Process & Automation

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Strategic Innovation Advisor Senior for Property & Casualty Process & Automation, you will support USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for determining the feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a business case and/or partnering with CoSA leadership for innovation efforts.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.
• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively manage projects of various scales.
• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions.  Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.
• Determines and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.
• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.
• Tests for market need and interest.
• May lead multiple innovation programs or processes while mentoring.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse, and matrixed functional roles, managing IT backlogs and releases, and/or executing effective solutions against a problem set.
• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach.
• Detail oriented with a strong ability to manage and execute multiple competing projects within multiple CoSA’s.
• Demonstrated ability to influence stakeholders from senior levels of management and on a Line of Business Basis.
• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.
• Ability to effectively connect cross-functionally throughout the organization.
• Advanced level of business acumen in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• At least two-years in Innovation, R&D, new product development, or startup experience.
• Experience interfacing and partnering with internal stakeholders and external vendors to achieve win/win outcomes that deliver quantifiable business value.
• Experience connecting emerging technologies and market trends with the P&C value chain, including but not limited to cloud architecture & SaaS, telematics / connected data, NLP, and/or ML/AI.
• Self-starter with the ability to collaborate, adapt, and thrive in a matrixed environment.
• Insurance product development experience or claims background a plus, but not required.
• US military experience through