Community Relations and Development Associate

DEPARTMENT: Community Relations and Development

POSITION TITLE: Community Relations and Development Associate

STATUS: Full-Time, Non-Exempt

PAY RATE: $31.00 - $33.00 per hour

 

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

SCOPE OF POSITION:

The Community Relations and Development Associate performs a wide variety of duties that support and enable the Territorial Executive Director of Development, to meet and accomplish the expectations and requirements defined in their position. To this end the Community Relations and Development Associate must be able to work independently for the purpose of prioritizing, organizing and scheduling the related work (correspondence, projects, telephone and Outlook communication, etc.). The Community Relations and Development Associate will also support departmental projects and activities,and consistently demonstrate the qualities of Teamwork by cooperating with the Territorial Executive Director of Development, Sr. Director of CRD Operations & Project Management, and CRD Operations Manager.

The Community Relations and Development Associate will ensure that the Territorial Executive Director of Development is “current and on time” with requests, assignments and appointments by maintaining an effective and efficient calendar and bring up system. This position will think ahead and provide proactive support and professional representation of the CRD office and team.

WORK EXPERIENCE:

• Minimum two (2) years’ experience as an administrative assistant or administrative aide.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in all Microsoft Word, Powerpoint and Excel applications (including tables, mail merge, templates, etc.).
• Microsoft Outlook helpful.
• Detail oriented.
• Working knowledge of integrated database applications and ability to use new software program with basic training.
• CRM system and Classy platform helpful.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Filing and Organizational skills
• Spelling Test - 90%
• Grammar Test - 90%
• Proficient typing skills - Typing Test 60 WPM
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Ability to work in a fast-paced environment and maintain poise under pressure
• Excellent telephone skills
• Ability to communicate and interface effectively with internal and external personnel
• Ability to manage multiple issues bringing to completion on a timely basis

EQUIPMENT USED:

1. Networked PC’s and printers 3. Photo Copier
2. Audio and Visual Equipment

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Type and process correspondence (24-hour turn around) and prepare daily correspondence for mailing or distribution on a timely basis.
2. Type and process correspondence / documents from written drafts.
3. Type and process correspondence for various Cabinet officers (Commissioner, Chief Secretary, and Business Administrator) for select Community Relations and Development Department matters.
4. Maintain an effective Bring Up and Schedule system.
5. Assist the Territorial Executive Director of Development and designated staff with the planning, organization, coordination and implementation of all CRD department conferences and seminars.
6. Answer and process incoming inquiries from internal and external sources.
7. Answer phone calls for the Territorial Executive Director of Development in their absence and maintain contact with them.
8. Make travel and lodging arrangements for Territorial Executive Director of Development as requested.
9. Open and distribute CRD department mail to the appropriate person(s). Prepare mail for Territorial Executive Director of Development’s review and attention.
10. Facilitate a timely response for all inquiries, correspondence, etc. that occur during the absence of the Territorial Executive Director of Development.
11. Manage TEDD’s electronic Outlook calendar, ensuring all appointments and meetings are accurately recorded and up-to-date. Double-check and confirm all entries to avoid any scheduling conflicts or missed meetings.
12. Cross train in the responsibilities of other CRD personnel and be prepared to complete duties and projects in their absence.
13. Assist with both ongoing and special Community Relations Department projects